Help .. no sound

timbo2410

timbo2410

timbo2410

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Joined
27 Dec 2009
Posts
764
Hi all .. got an issue with my sound .. none at all. I was running my sound through my ROG PG279Q .. now it doesnt seem to be working. I can select it without an issue but everything I try is coming up with "there is no sound controller on this device" WTF ??? any clues
 
Trying a process of elimination here .. have reinstalled nvidia drivers .. motherboard sound drivers .. checked permissions .. swapped monitors to make sure it's not at fault .. still no joy .. anybody got some more in depth ideas as to where to go from here? I need the sound for editing .. All devices appear and state they are working but the error is "we cant find an audio device. Make sure headphones or speakers are plugged in .."
 
It's been fine using HDMI from my Asus PG279Q for years. Checked settings to find I had lost audio control from sys tray. Could not see Nvidia control panel either ?? then couldn't find realtek drivers ?? WTF ?? reinstalled all drivers .. still no sound. Swapped monitors as well to count out monitor faults (none found). Plugged in an optical cable to mobo spdif and ran it into amp .. no sound! .. installed older 2.81 realtek driver and managed to get sound from youtube videos but if I try to play mp3's then it would just come up with no audio device connected to play this or codec error. Did a windows repair and I now have audio on every type of file (mps, flac, WMA etc) along with movies(via optical out only). But I still cannot find any options for controlling anything more than volume .. can anybody give me advice on where to go from here please to get back HDMI sound from my monitor and to get back surround sound (at least 5.1) from my mobo optical out


Win 10 x64

Mobo Asus Maximus viii Extreme (latest bios update)

GPU Asus ROG 1080ti (latest driver)

Monitor Asus ROG PG279Q

Realtek driver 2.81


Oh .. forgot to say .. I do have Asus Sonic suite installed .. it refuses to start on system start and if I manually try and start it there is the error "no compatible audio device connected" ???
 
If you can run sound via your monitor you could always switch to Nvidia audio.

I had an issue with onboard sound disappearing, rather than spend ages troubleshooting I rigged up my speakers with built in headphone slot and volume control to my monitor and switched to Nvidia audio driver. All good ever since, felt no need to troubleshoot and switch back, though when less busy with work will troubleshoot and fix it.
 
I would like to find the underlying cause though .. for it to affect Nvidia, asus and Microsoft drivers then something weird has happened. And to still not have hdmi audio ????
 
I’d be highly tempted to do a clean install with the bare minimum drivers. You’re using your gpu for sound so disable onboard sound in your bios before reinstalling, as it does nothing. Don’t install any ASUS bloatware - grab the chipset drivers from intel. As a general rule, don’t install any ASUS apps (they are usually a recipe for disaster and a nightmare to uninstall).

Are you confident your hdmi cable is working for audio?
 
yep positive .. i ran it on a second computer and monitor was tested fine as well ... it just cannot be this hard. Between realtek drivers, nvidia drivers, microsoft drivers and asus drivers ??? To me something is still missing .. is there a separate driver for HDMI audio?
 
Like the other guy said a lot of Asus software is a ****show.

For what it's worth I'm also on an Asus Rog Strix z390, so using the same drivers most likely, I've also found Realtek to be pretty bad overall in terms of drivers getting outdated and causing conflicts, even a blue screen once.

If you can switch to Nvidia audio in System settings, PM27D (NVIDIA High Def) the sound should work. Spare yourself troubleshooting for a cooler day.
 
i have a list of nvidia playback devices and they all say "not plugged in" .. the only others are the monitor (which gives the error "we cannot find an audio device connected error 0xc00d36fa) or I keep it on realtek and have stereo sound and not control other than volume ..
 
Sounds like you're in device manager? Though I could be wrong.

Have you tried Settings-System-Sound then select the Output section in the 'Choose your output device' box?
 
In that case it sounds like a driver conflict to me - possibly with something left over from a bad install or a driver that’s now incompatible and can’t be removed. Older Realtek drivers/devices on Intel boards have been problematic following one of the Windows 10 updates (can’t remember the fix but look for any warnings in device manager ands try to update that driver). The Microsoft audio drivers are really basic and include limited functionality at best, when they’re not outright broken.

Nvidia has their own audio as part of their driver package, which includes hdmi.

Having tried to troubleshoot this before, your best bet is to disable mobo audio in your bios, reformat and reinstall using the nvidia driver from their website. That will get rid of whatever is hiding in the background and ensure no bad drivers are downloaded for hardware you aren’t using.
 
timbo2410 said:
i have a list of nvidia playback devices and they all say "not plugged in" .. the only others are the monitor (which gives the error "we cannot find an audio device connected error 0xc00d36fa) or I keep it on realtek and have stereo sound and not control other than volume ..
Click to expand...
Is you monitor plugged into your gpu or onboard?
 
Oh .. yes i was .. in settings I have just 2 options .. realtek audio (which is what I am using now) and ROG PG279Q Nvidia High definition audio ... which comes up with the error "we cannot find an audio device connected error 0xc00d36fa
 
I just did an Intel scan to see what drivers are installed ... there are none other than the realtek and nvidia ... so the Intel HD Audio drivers are not there ..is this correct?
 
timbo2410 said:
I just did an Intel scan to see what drivers are installed ... there are none other than the realtek and nvidia ... so the Intel HD Audio drivers are not there ..is this correct?
Click to expand...

It's not always that reliable - I've seen it flat out refuse to detect an intel chipset before. IIRC intel installs audio drivers as part of their gpu package.

Were there any yellow ! in device manager?
 
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