Help Onedrive

[littledave]

I cannot seem to login to Microsoft Ondrive on my PC or Laptop.

I have narrowed it dow to a Toob Internet issue i think. Can someone interprete these trace results for me please

Tracert api.onedrive.com

Tracing route to l-0003.l-msedge.net [13.107.42.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AX86U [192.168.1.1]
2 7 ms 5 ms 5 ms ld1-4-24.toob.co.uk [45.13.4.24]
3 7 ms 5 ms 5 ms ld1-50-245.core.toob.co.uk [172.16.50.245]
4 * * * Request timed out.
5 5 ms 5 ms 5 ms ae-3.r22.londen12.uk.bb.gin.ntt.net [129.250.4.140]
6 10 ms 10 ms 10 ms ae-3.r22.amstnl07.nl.bb.gin.ntt.net [129.250.5.2]
7 12 ms 10 ms 12 ms ae-2.a01.amstnl07.nl.bb.gin.ntt.net [129.250.2.93]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

 

[littledave]

Cant get through to them at the moment.

Just had a quick online chat and everything is working fine apparently.

From my untrained eye it looks as though data is getting stuck somewhere, i cannot even load the page
api.onedrive.com on my pc via home internet but on my phone i can.

Nothing has changed my end and im using a 3rd party router so that will cause no end of issues if i eventually get through.
No doubt they will want to run through the default reset process and make me plug their supplied router in.

 

[littledave]

It’s a bit of faff to swap over. I’ve never had the Toob router plugged it it’s still sealed in the box.

I can’t see how all of a sudden my router has stopped one site from working. Surely this is down to a networking error somewhere upstream.

It might not even be toob at fault could be Ms but I’m unsure how to read the trace correctly.