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Help Please-GTX 970 Drivers not installing?

Charlysays

Charlysays

Charlysays

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Joined
19 Oct 2002
Posts
267
Location
Glasgow
My friend got her teenage son a gaming Pc for Christmas, pre built but without an OS. She got Windows 8.1 & installed it (well I did) Mobo Drivers, Windows updates etc. Everything goes smooth, no problems. Restart after the graphics drivers and it starts up then says graphics drivers require a re-start to complete the installation which just does the same when re started.
On checking in device manager its giving an exclamation mark at the card.
I've tried uninstalling the drivers and re doing them from here, tried various drivers including the newest non beta and they all install fine then once you re-start same old problem.
The resolution also jumps down to well below the monitor spec and gameplay is laggy. If we uninstall the drivers and re start the card is able to do full monitor resolution using the windows drivers and without asking us to restart to complete the installation? I'm at a loss as to what's going on, have even done clean installs 3 times still no joy. She has contacted the company she bought it from for advice but they have not been very helpful. So now she has a 13yr old son with an unusable gaming PC for his Christmas.
I can't help think it's a simple fix but can't think of what it could be?
The Pc Spec is as Follows:

Case: Zalman Z11 Plus
OS: Windows 8.1
Power Supply: XFX 550W
Mobo: Gygabyte 970-DS3P
CPU: AMD PileDriver FX-8350 (Corsair H55 Water Cooling)
Graphics: Palet GTX 970 4gig
Ram: 8GB DDR3 1600MHz Dual Channel Kit
Hard Drive: Seagate 1tb ST1000D M003
Sound: Realtek ALC887 - 2/4/5.1/7.1-channel
Optical Drive: 24x DVD+/-RW SATA Drive
 
What about trying a bios update for the motherboard if there is one ?

Also try moving the graphics card to another slot ?
 
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I would first make sure the motherboard bios is up to date, clear cmos, ensure monitor is plugged into the gpu and not the on-board gpu. Try reseating the cpu cooler and gpu I've seen coolers that have been over tightenedecause problems with the pcie lanes.

Lastly, try the card in another pc.
 
nutsnut said:
I would first make sure the motherboard bios is up to date, clear cmos, ensure monitor is plugged into the gpu and not the on-board gpu. Try reseating the cpu cooler and gpu I've seen coolers that have been over tightenedecause problems with the pcie lanes.

Lastly, try the card in another pc.
Click to expand...
First thing I did was check the monitor was plugged into the card, seen that so many times with people lol. Never had time to check anything else, just heading up there now to start on it. So judging by the comments there should be no compatibility problems with the hardware?

Will let you guys know how I get on and thanks for the suggestions.
 
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I would open the PC up and check that both PCIE connectors are plugged in securely to the GTX 970. Go into the BIOS and make sure the graphics adaptor setting is set to PCIE.

One thing to check if your nvidia drivers are installed correctly is to download GPU-Z. (google it the program is easy to find) then install latest nvidia drivers. Tick the clean installation and select CUSTOM not express or what the other option is. You will then see a list of drivers available to install. Make sure only the Geforce and Physx drivers are ticked no others. Then let it install. The new drivers dont always need to reboot the PC but do it anyway just in case. Then when it comes back up start GPU-Z and post here the screen it shows. If the drivers are not installed properly then the GPU-Z screen shows misinformation. So then you will know whether its a problem with the drivers or with the actual card.

Also list the monitor being used and what type of cable is in use, eg VGA (blue plug) DVI (white plug) HDMI (probably black plug) and one other thing to try is if using say DVI try the cable in the other DVI output on the gtx 970
 
No Joy

Where to start? Right did all of the above suggestions still no Joy. However newest drivers render the screen text and icons unreadable yet the display settings are correct for the monitor. I've since reverted to the drivers that came on the disc numbered 344.75 and I'm back to normal resolution of 1600x900 with sharp readable text and icons. Again the drivers are failing to install and I get the message telling me to restart to complete installation. If I cancel this I get a message saying force to reinstall graphics drivers. I've tried 3 different monitors and a TV using every cable except display port, clean install each time, same problems. I'll take the card home with me and try in my own PC later as I can't think of anything else. (I have a gigabyte mobo and AMD FX-6350 Black Edition)
http://s1113.photobucket.com/user/CharlySayz6/media/GPUz_zps751cda77.gif.html
http://s1113.photobucket.com/user/CharlySayz6/media/reinstall_zps55b98d3a.jpg.html
http://s1113.photobucket.com/user/CharlySayz6/media/Devicemanager_zps75028b34.jpg.html
PS: Just thought I think I'll speak to the company first in case I invalidate the warranty by taking the card out and trying it in another pc :-)
 
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So after speaking with the company, took the card out the pre built system and tried it in my FX6350 based system...same problems. Card is being replaced, thanks for your suggestions
 
Good luck hope it works out for you. It would have been interesting to see what the card would have done in an Intel system.

Only reason I ask is because I've seen similar GPU-Z readouts before when it looks like the nvidia driver is not fully installed and it was some kind of conflict between GPU and Motherboard.

Let us know how you get on.
 
I actually thought the same but as a last resort I noticed Gigabyte did their own GTX so downloaded their drivers which were 344.77 or there abouts and gave them a blast, still the same. I was hoping by posting on here someone would have posted some kind of known conflict but they never did. Anyone??
 
Charlysays said:
I actually thought the same but as a last resort I noticed Gigabyte did their own GTX so downloaded their drivers which were 344.77 or there abouts and gave them a blast, still the same. I was hoping by posting on here someone would have posted some kind of known conflict but they never did. Anyone??
Click to expand...

Its harder to find someone with the same setup due to Intel dominance.

I did a search and no one complaining about GPU's few people complaining about RAM not working properly with it though. Even latest bios doesnt mention anything specific. I suppose you could have tried the BETA bios but it would have been a long shot.

I hope you made a note of the 970 serial number to make sure you dont get the same one back as if it happens again with the one that comes back you will be a bit screwed.
 
Never thought of that, need to text my pal and tell her to take pictures for comparison. Feel bad her son cant get to use it but hey that's PC's for you and he got an insight into what can go wrong
 
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