Help please my computer turns itself off while playing a game

Marcus Warnes

Marcus Warnes

Marcus Warnes

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Joined
10 Jul 2021
Posts
16
Location
Northampton
I'm playing The Legend of Heroes Trails of Cold Steel 4 and my PC keeps turning itself off. At first I thought it was because my graphics card was getting too hot, i thought this because I opened my case and the graphics card was the hottest thing to touch. So I downloaded this gpu fan controller software. It set it so instead of a smooth curve the fan speed would jump straight to the next speed %. When I tried it with setting my PC turned itself off when it was only 60 degrees so i think it might be a power setting issue. My power supply is 850 watts and brand new so I'm hoping it not faulty. Have you great guys got any advice for me please?

This is a video of my recording what happens.


Please note I do use a mild bit of profanity during the video so viewer discretion is advised.

Thanks again!

Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z490M GAMING X
BIOS: BIOS Date: 04/19/21 15:21:51 Ver: 05.00011 (type: BIOS)
Processor: 11th Gen Intel(R) Core(TM) i9-11900 @ 2.50GHz (16 CPUs), ~2.5GHz
Memory: 32768MB RAM
Available OS Memory: 32652MB RAM

Power Supply: Corsair RM850, RM Series, 80 Plus Gold Certified, 850 W Fully Modular ATX Power Supply - Black

Card name: NVIDIA GeForce RTX 2060
 
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Marcus Warnes said:
I have the fan it came with.
Click to expand...

If you have the stock Intel cooler - a tiny thing - you're in trouble, though it should auto-throttle.

Get yourself Afterburner / Rivatuner and use that to monitor the CPU temperatures when you're playing games. The 11900 warrants a decent CPU cooler like the Scythe Fuma, Noctua DH14 or Dark Rock Pro. Depends how big your case is, though.

With regards to the GPU are you running both PCIe connectors off the same cable? If so, change it to running off two separate cables.
 
Marcus Warnes said:
Cooler?

I have the fan it came with. When I open the case it doesn't seem that hot.
Click to expand...
With that CPU cooler should be at least clearly warm.

Also you should monitor VRAM temperature.
There are graphics cards with bad cooling for their memory.
 
Quartz said:
If you have the stock Intel cooler - a tiny thing - you're in trouble, though it should auto-throttle.

Get yourself Afterburner / Rivatuner and use that to monitor the CPU temperatures when you're playing games. The 11900 warrants a decent CPU cooler like the Scythe Fuma, Noctua DH14 or Dark Rock Pro. Depends how big your case is, though.

With regards to the GPU are you running both PCIe connectors off the same cable? If so, change it to running off two separate cables.
Click to expand...


Okay Afterburner was showing the CPU temp at 100 before my Pc turned itself off again. I just ordered the Scythe SCFM-2000 FUMA 2 Dual Fan CPU Cooler - 2x120 mm, I'll give that a go thanks.

This is what the inside of my pc looks like

 
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Marcus Warnes said:
This is what the inside of my pc looks like
Click to expand...

Yes, that's a stock Intel cooler. No wonder the CPU was getting to 100 degrees! Your RTX 2060 needs only one PCIe cable so that's good; some cards need two.

Marcus Warnes said:
I just ordered the Scythe SCFM-2000 FUMA 2 Dual Fan CPU Cooler - 2x120 mm
Click to expand...

That's a good choice. Your new CPU cooler should come with some thermal compound but you should clean off the old stuff with isopropyl alcohol. If you haven't already got some, it's a good idea to have some thermal compound handy just in case you need to redo it again:

My basket at Overclockers UK:
Total: £8.73 (includes shipping: £2.74)​
​

You seem to have a lot of dangling cables which isn't a good idea. Especially that Molex connector if it comes into contact with a fan. You should try and tidy them out of the way. Use zip ties to secure them and route as many as possible behind things.

 
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