Help - TalkTalk Broadband with Modem and Vista

radderfire · 20 Feb 2008 at 22:27

A friend asked me to look at her TalkTalk broadband modem connection, as her broadband has mysteriously stopped working, after previously working fine for two weeks on her new Dell Vista laptop. It's a Huawei MT880 ADSL modem and here's what happens:

- Plug the modem into the microfilter, ADSL link light flashes green, then goes to continuous green (which I believe means a valid ADSL connection).

- I then plug in the ethernet cable from the Vista laptop, and the ADSL link light will then change to orange. I guess this means line error or something, but it seems that connecting the laptop is interrupting the ADSL line somehow.

- If I try to browse to a website in IE, I just get a very slowly progressing green status bar.

It's strange that it was working and now it's not. The only thing I can think of is either a Windows Vista update has interfered, or perhaps the McAfee internet security software has updated and is now causing a problem.

Has anyone encountered anything similar? Suggestions please.

Radderfire

AtreuS · 21 Feb 2008 at 07:29

Sounds like a knackered modem. Have you got any others you can borrow and try? if not take her modem and try it on someone elses ADSL connection ( yours maybe? ) and see if it works there. You just have to eliminate things one go at a time, her pc first if possible. Do you have a laptop you can take there and try maybe?

Simian · 21 Feb 2008 at 13:19

This is one reason I got a router/modem as soon as possible!... My Talktalk connection used to drop for the weirdest reasons.. including trying to share the tinterweb connection with my laptop using ICS...

I can now say my tinterweb connection has been up for 3 months (since the last time I tweaked something) according to the uptime thinggy on the router... Made a crap connection very good!!..

radderfire · 21 Feb 2008 at 13:47

I think I'll get a router, out of interest which one are you using?

Cheers

Simian · 21 Feb 2008 at 18:17

3Com 3CRWDR101A-75 got it from OcUK in a 'This Week only' deal for £35ish about a year ago!!.. I think theres a replacement model available now!!

Very Happy, No problems with it (thankfully my desk is wood for me to touch!!)