Help upgrading MacBook from 10.10.5

[mjt]

So my gf’s turd of a MacBook cannot backup her phone to iTunes because it needs updating.
Except it cannot update because it needs at least OSX 10.11.4

I can’t install 10.11.4 because I need at least 10.11

I phoned Apple and they told me to install ******* Mojave because her computer is a 2012 MacBook Pro apparently (it isn’t).

So how the **** do I go about updating to 10.11.4 when I can’t get a hold of 10.11???


Sorry for the aggro but I’ve been ******* around with this, along with other annoying stuff, all day so far now

 

[Deleted member 77746]

You are more than likely going to have to upgrade to the latest supported release using a recovery USB method.

what’s your model laptop? Should say in system > about my Mac or on the bottom of the laptop somewhere.