When I try and shadow in Citrix I get the following message 'Error 5 – Access denied'
A few months ago I was getting this and the only way to sort it was to give myself Domain Admin rights.
Here is the article I found, http://support.citrix.com/article/CTX103473, which says the following
Resolution
Configure both the Windows and Citrix policies.
Windows 2003 Group Policy Configuration
1. For the Organizational Unit containing the Citrix administrators, create a new or edit an existing Group Policy Object.
2. Navigate to User Configuration > Administrative Templates > Windows Components > Terminal Services and set the policy Sets rules for remote control of Terminal Services user sessions to the desired shadowing settings.
Citrix Policy Configuration
1. Create a new policy in the Management Console and set Assign Shadowing Permissions and Configure User Shadowing to enable the Citrix administrators to shadow:
Assign Shadowing Permissions: Add the Citrix administrators and apply the setting
Configure User Shadowing: Allow shadowing
2. Assign this newly created policy to the users or groups you want to shadow.
In the policies of presentation server console I have been added as an administrator and in our Citrix policy 'Sets rules for remote control of Terminal Services...' has been set to full control with users permission.
What is it that blocking my access? Do I need to have full edit rights to the Citrix polict in GP? I can't really see how this would make things work
A few months ago I was getting this and the only way to sort it was to give myself Domain Admin rights.
Here is the article I found, http://support.citrix.com/article/CTX103473, which says the following
Resolution
Configure both the Windows and Citrix policies.
Windows 2003 Group Policy Configuration
1. For the Organizational Unit containing the Citrix administrators, create a new or edit an existing Group Policy Object.
2. Navigate to User Configuration > Administrative Templates > Windows Components > Terminal Services and set the policy Sets rules for remote control of Terminal Services user sessions to the desired shadowing settings.
Citrix Policy Configuration
1. Create a new policy in the Management Console and set Assign Shadowing Permissions and Configure User Shadowing to enable the Citrix administrators to shadow:
Assign Shadowing Permissions: Add the Citrix administrators and apply the setting
Configure User Shadowing: Allow shadowing
2. Assign this newly created policy to the users or groups you want to shadow.
In the policies of presentation server console I have been added as an administrator and in our Citrix policy 'Sets rules for remote control of Terminal Services...' has been set to full control with users permission.
What is it that blocking my access? Do I need to have full edit rights to the Citrix polict in GP? I can't really see how this would make things work