Help with Finance (not OcUK related)

bushmins · 20 Sep 2009 at 13:49

Ive been getting very wound up about the situation im in after buying laptop from a competetor. I bought it using the V12 finance, the same one that OcUK use.

Now im thinking if i decied to cancel my order due to having goods that are not up the standards they should be, will i loose out on the admin fee i had to pay to get the finance? The competetor was informed about the problems with the laptop the day after i bought it (Last Friday)

Im also thinking (maybe im being stupid) that i will go with the same company and buy one of their more expensive laptops, the company generally has a good customer service record. I dont want anything to do with the original laptop build as ive ben put off it after all the problems involved.

Can V12 swap over finance for a different product? Will i get charged? I know if you cancel V12 after 7 days there is a charge involved. Im hoping that the competetor will not push the matter past that time.

Any help here would really put my mind at reasdt.

bushmins · 20 Sep 2009 at 14:29

Yeh, i thought i might lose my admin fee.

To be honest i cant really afford to start chucking money away, it doesnt feel right that i should lose out if i have been put off a perticualr product because of short comings from the people i bought it off.

Maybe i can get them to do a 'good will gesture' and take the sum of admin money that i will lose off of the price of the more expensive laptop. I guess i can only try.

Guess ill have to force myself to be happy with another build of the same laptop if i cant sort anything else out. :/

bushmins · 20 Sep 2009 at 14:44

The thing is though my laptop was built from reclaimed parts in the first place (although i still payed full price). Which were taken from a laptop that someone brought back as they 'ordered it by mistake'. I only agreed to the build as they said the parts were in 'immuclate' condition, which they wernt.

They guy i spoke to on the phone was helpful but he couldnt do anything till he spoke to his manager, so it'll all hit the fan tomorrow.

bushmins · 20 Sep 2009 at 21:28

Thanks for your advice.

But, does the company who built the laptop have to see it first? I only have 3 days left to cancel the finance. What if the company get funny and say the laptop is fine? Or they could stall looking at it till after my 7 days is up.

I have opened the laptop and used it... obviously i had to to be able to find the problems. All the packing is complete and in the same condition as when i got it.

EDIT : ALso i signed the finance agreement at the place where i bought the laptop.