Help with frustrating HDMI sound issue please

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14 May 2009
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So I have my Sky Q HDMI out going to a manual HDMI switch, one leg goes to the TV in the front room (this works fine) the other goes via long HDMI cable to a TV in the bedroom. It's this TV in the bedroom I have a problem with. When the TV is first turned on there is picture but no sound. If I wait, after about 15 mins, the sound will come on and I'll have no problems with it until the TV is turned off.

If I disconnect the HDMI at the back of the TV and reconnect it there is instant sound.
If I plug the cable directly in to the Sky Q, taking out the switch, it works. Again instant sound when the TV is turned on.

A full power off of the TV (at the mains) doesn't help.
Changing audio formats on the Sky Q box doesn't help.
Picking 720 rather than 1080 (to reduce the bandwidth) doesn't help.

I guess this is a HDMI handshake issue but why do I have to wait 15 minutes when disconnecting the cable and reconnecting always results in the sound working.

TV is a Sharp 50FJ2K, it replaces an old LG LCD TV that worked fine until it went pop.

Any practical things I can do to fix this please?
 
Question: The bedroom set is 4K UHD. Is the lounge TV also 4K?
Both are 4K. I don't pay for Sky's UHD so the Sky Q's picture output is set to 1080p

Question: Is the splitter powered from the Q box HDMI socket / TV USB port, or running from its own wallwart mains transformer?
It's actually a switch I have, only one output active at time. There is no PSU.

Question: Is there a sound bar or some sound system connected to the ARC port on the lounge TV?
Neither TV has a sound bar connected. I did have the TV connecter to a Denon Amp but I've stopped using that. I'll double check I have done as I claim.

I would agree that this sounds like a HDMI handshake issue. You've done the troubleshooting to eliminate other potential problems. If I were on-site, my next course of action would be to try a splitter with EDID control so that the Q box sees both TVs as the same spec for picture and for sound.
I guess these are expensive? Could you recommend one?

A TV on its own will generally appear as a stereo audio device. One with a basic sound bar connected should present as the same. Where a sound bar can process DD then the sound will look different between the two TVs, so that will set up a bit of a conflict. In addition, the source signal from the Q box will alternate between DD and PCM depending on the channel being played and the advert breaks.
The lounge TV is a LG OLED (OLED55E6V), the last they did with 3D. They claimed the in-built sound system was like a sound bar, could it be presenting that via the EDID to cause this confusion?
 
Thanks again @lucid that's all great info. I've managed to find the details for the switch and you're insight is spot on. It is a bidirectional device.

I see the CYP is also an amplifier which I assume should help with the long cable run to the bedroom.
 
Following mainly the help from @lucid I've acquired a HDMI 1 in 2 out splitter. This seems to be working pretty well even with my 'unrealistically' long HDMI cable to the bedroom.

Thanks all.
 
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