Help with glasses

garak112 · 1 Dec 2011 at 20:04

Might be a long shot but here goes:

I had my eyes tested at Specsavers in October (work agreement with them) and got a new prescription, resulting in 2 pairs of new glasses.

When I picked them up both pairs were noticeably blurry in my left eye, initially I got fobbed off but spoke to a different person on a different day and he agreed to try and sort it.

They checked the glasses were made to the right prescription and then gave me another eyetest, which produced the same prescription. They then discovered that the lenses had been made with the focal point in the wrong place so I would be looking through the wrong part of the lens.

They took them back and did them again and theres been no improvement, they can't work out whats wrong and I have no idea what to do. Help!

[FnG]magnolia · 1 Dec 2011 at 20:06

Tell them to give you 2 new pairs which actually match your prescription. They've tried to fix the existing ones and failed so now you need new ones. I assume you've paid for these already?

bowey · 1 Dec 2011 at 20:49

just ask for a full new eye test and prescription, obv somewhere on the prescription is wrong if they have failed twice

IndexRated · 1 Dec 2011 at 22:41

Had this trouble with spec-savers earlier this year, not as much hassle though, I just got the initial:

"It's bound to be different, how much has your prescription changed?"

I fortunately knew how much it had changed, and it wasn't enough to reduce everything in the distance to a blur. The person who dealt with it still continued for a good few minutes to tell me it'll take getting use to, hummed and harred before getting someone who seemed to actually know what they was doing.

I took the one hour prescription glasses for the first time, and learnt my lesson, didn't leave me feeling very confident in any of the process as they also took my hospital prescription and tried to process it as a benefit form, despite telling them it was a hospital prescription and I imagine, since it was obvious if they'd looked.

LionOfJudah · 2 Dec 2011 at 00:09

get your money back and go elsewhere. simple :-)

seriously focal points won't be your problem unless your have a really high prescription, it will be your prescription. ask for a different optometrist to test your eyes (hopefully not a newly qualified one either) and if they still don't work then go elsewhere.