Associate
- Joined
- 25 Jun 2005
- Posts
- 1,144
I'm hoping someone can help me or point me in the right direction.
My dad passed away in December and I'm busy sorting through his estate for my mum, lots of paperwork, probate, usual stuff, utilities, council tax, unfortunately nothing is in my mum's name other than her bank account.
My dad bought my mum an iPad and she also has a Windows laptop. My dad set them up and in reality my mam never really used them very much, but I need access to her email for a few things.
I can't get into either device, my dad clearly turned them on. The iPad says locked to user with my mum's apple id but when I try to reset it via the apple id site I'm going round in circles, the email used to reset the password was my dad's and shock horror, I've not got the password.
My mum has 1 email address and my dad had 2 and they are all used for resetting passwords but I can't get into any of them.
Ironically my dad had a sheet for paper with loads of usernames and passwords for plenty of stuff, but none of it useful and none of those passwords work. I'm conscious too many attempts may lock me out as well.
If I went into the Apple store where he bought the iPad with my mum, proof of purchase and my mum's ID and a death certificate would we get anywhere? I'm guessing not.....
My dad passed away in December and I'm busy sorting through his estate for my mum, lots of paperwork, probate, usual stuff, utilities, council tax, unfortunately nothing is in my mum's name other than her bank account.
My dad bought my mum an iPad and she also has a Windows laptop. My dad set them up and in reality my mam never really used them very much, but I need access to her email for a few things.
I can't get into either device, my dad clearly turned them on. The iPad says locked to user with my mum's apple id but when I try to reset it via the apple id site I'm going round in circles, the email used to reset the password was my dad's and shock horror, I've not got the password.
My mum has 1 email address and my dad had 2 and they are all used for resetting passwords but I can't get into any of them.
Ironically my dad had a sheet for paper with loads of usernames and passwords for plenty of stuff, but none of it useful and none of those passwords work. I'm conscious too many attempts may lock me out as well.
If I went into the Apple store where he bought the iPad with my mum, proof of purchase and my mum's ID and a death certificate would we get anywhere? I'm guessing not.....