Help with new system build...

Nem · 7 Jan 2018 at 11:47

Hi all

Some advice would be great if possible please...

Building up a system for a friends lad, I've bought all the part from OCUK, delivered Friday and now spent two days trying to figure it out. Spec as follows:

Gigabyte AB350-Gaming 3
Ryzen 5 1600
Corsair Vengance LED 3000MHz 16Gb (2x8)
Palit GTX 1060 Jetstream
EVGA 450W PSU
Crucial 275Gb SSD MX300

Can get it into the bios fine, was on F8 revision and now upgraded to latest F10 - only difference seems the CPU is now at 25deg from 45deg which I thought was a bit hot for idle.

First noticed the problem installing windows 10, got to the first couple of screens, put in the product code and the screen went blank, monitor light started pulsing as on standby. Restarted and tried again, went a few screen further but then same again. Third time got distracted and it seemed to have gone through and restarted but then same issue on booting windows.

Swapped the ram from the two red to the two black slots, then managed to get Windows installed fully and setup, user account and password and onto desktop. Then two minutes later same blank screen and pulsing monitor led.

I've now tried all combination of ram sticks and slots, not much different. Can now just get into windows, put in password and see desktop and then 10-30 seconds later blank screen.

I've just reseated the CPU and cooler, put some better paste on and bios now saying 20deg which is more like it, but am now basically lost as to what to try next.

The ram isn't on the veryfied list for the board, but many other kits are from Corsair for the same speed and amount, so can't see that being a huge problem. The ram is still currently at SPD timings so 2144Mhz and not the 3000Mhz it's rated for either.

I've also tried another screen, so also tried HDMI and DP connections.

Help please!

harvey.l12 · 8 Jan 2018 at 09:33

Have you got any other RAM you can try in this PC to try and confirm its not the RAM causing the issue? And have you tried just using 1 stick of RAM to see what happens?

I would also suggest trying to install something like TeamViewer on the machine or any other remote software or using one of the free remote access web pages. (Might be hard to do in the time before the monitor blanking out though

) But this would allow you to see if you to see if this is a Hardware issue with the MOBO... or a software issue. As if its a hardware issue you should be able to use the PC remotely.

harvey.l12 · 8 Jan 2018 at 09:34

Are you using the MOBO integrated Graphics?

Nem · 8 Jan 2018 at 09:55

harvey.l12 said:
Have you got any other RAM you can try in this PC to try and confirm its not the RAM causing the issue? And have you tried just using 1 stick of RAM to see what happens?

I would also suggest trying to install something like TeamViewer on the machine or any other remote software or using one of the free remote access web pages. (Might be hard to do in the time before the monitor blanking out though ) But this would allow you to see if you to see if this is a Hardware issue with the MOBO... or a software issue. As if its a hardware issue you should be able to use the PC remotely.

Tried one stick already, both ways round and in different slots. Also got no access to any other spare parts which is less than useful I know.

harvey.l12 said:
Are you using the MOBO integrated Graphics?

No, it's a GTX 1060 installed, I didn't think that the Ryzen 5 1600 had the IGP to use the onboard connectors?

harvey.l12 · 8 Jan 2018 at 10:07

Yep sorry, you are correct. AMD isn't my strong point.

Have you got any way to remotely access this PC? Then you will be able to see event viewer if you are able to connect. I take it the PC sounds like it is still where you left off, just no display?

Have you also checked the contacts on the GPU and the PCI Slot the GPU is in. Just check they is no marks or muck on the plates. Then I would re-seat the GPU back in and see if there is a difference.

Have you tried using a different output from the GPU and did you even manage to get the drivers installed for the GPU on the PC?

Nem · 8 Jan 2018 at 10:11

harvey.l12 said:
Yep sorry, you are correct. AMD isn't my strong point.

Have you got any way to remotely access this PC? Then you will be able to see event viewer if you are able to connect. I take it the PC sounds like it is still where you left off, just no display?

Have you also checked the contacts on the GPU and the PCI Slot the GPU is in. Just check they is no marks or muck on the plates. Then I would re-seat the GPU back in and see if there is a difference.

Have you tried using a different output from the GPU and did you even manage to get the drivers installed for the GPU on the PC?

It's fine, you had me thinking for a minute, this is my first Ryzen build.

Can't get it to stay on long enough to install anything, it's literally 10-20 seconds from seeing the desktop that it goes off.

I've reseated the gfx card already so hopefully fine, and I've used two monitors one on HDMI and the other on Display Port connections.

Going to ring OCUK shortly and see what they recommend, but doing a google on this motherboard throws up a million problems. Normally I wouldn't buy anything other than Asus but as this was a good offer and I was budget limited and also it's not for myself I thought I'd try gigabyte, possibly a bad decision.

harvey.l12 · 8 Jan 2018 at 10:51

Nem said:
It's fine, you had me thinking for a minute, this is my first Ryzen build.

Can't get it to stay on long enough to install anything, it's literally 10-20 seconds from seeing the desktop that it goes off.

I've reseated the gfx card already so hopefully fine, and I've used two monitors one on HDMI and the other on Display Port connections.

Going to ring OCUK shortly and see what they recommend, but doing a google on this motherboard throws up a million problems. Normally I wouldn't buy anything other than Asus but as this was a good offer and I was budget limited and also it's not for myself I thought I'd try gigabyte, possibly a bad decision.

Yeah I have a gigabyte board which I built around 3 years ago, never had any major issues that I couldn't fix but I did find it was easy to configure but there is lots of issues with some of the BIOS versions. It came with a BIOS version which set my VCORE to 1.314 causing idle temps of around 45oc :rolleyes:

. An update fixed this and let me override this correctly. But i have issue with no display sometimes and I have to take 2 sticks of RAM out, boot up, then re-install the RAM. I would probably go with ASUS or MSI for my next build.

Yeah, the best idea is probably to contact OCUK at this point... its hard to tell if its the MOBO or GPU or even the RAM.
Is the RAM on the motherboards compatible list?

orbitalwalsh · 8 Jan 2018 at 16:27

Nem said:
It's fine, you had me thinking for a minute, this is my first Ryzen build.

Can't get it to stay on long enough to install anything, it's literally 10-20 seconds from seeing the desktop that it goes off.

I've reseated the gfx card already so hopefully fine, and I've used two monitors one on HDMI and the other on Display Port connections.

Going to ring OCUK shortly and see what they recommend, but doing a google on this motherboard throws up a million problems. Normally I wouldn't buy anything other than Asus but as this was a good offer and I was budget limited and also it's not for myself I thought I'd try gigabyte, possibly a bad decision.

Never had issue with both Asus and gigabyte Ryzen . Although if your using a very old build of windows it's a nightmare .

Also had same issue, where windows crashes. You have to be quick and just use express settings and skip all the details with password etc.
What build is your windows CD ?
I had 1507... And trying to update Windows... Jesus, would crash 20 out 25 times , again other on gigabyte and Asus boards

Nem · 8 Jan 2018 at 16:37

Whichever is the latest build i believe, using the usb media creator tool for Windows 10.

Spoken to OCUK, off to run memtest this evening before anything else can be looked at. Then if it fails I'll RMA the memory, if not then the board is going back and I'll swap it for an Asus one.

I do however have a feeling that the same problem with the monitor going to sleep will happen running memtest which will basically not narrow anything down, watch this space...

orbitalwalsh · 8 Jan 2018 at 16:57

Team group ram. Pretty much spec with most builds on here

Set power plan to max In Windows setting

Not a cure but until you can install Ryzen update

Nem · 9 Jan 2018 at 09:35

Well memtest86 ran for about 2 hours last night and not a single error, but also the screen stayed on which was good, I suppose that memtest is only just above bios level and if it stays ok in the bios it's not surprising it was ok running that.

It looks like the board is the problem then, but I've now got a loan gfx card to try just in case, but if it does the same with that I'll RMA the board and replace it with an Asus one which I was going to use in the first place.

Cheers.

GIGA-Man · 9 Jan 2018 at 10:02

Hello Nem,

Just been read your thread, can you take a photo of the memory with serial number and I will get it tested in our HQ labs on that board and get back to you.

Nem · 9 Jan 2018 at 11:25

GIGA-Man said:
Hello Nem,

Just been read your thread, can you take a photo of the memory with serial number and I will get it tested in our HQ labs on that board and get back to you.

I certainly can do this evening when I get home. Thanks for taking the time to respond.

Nem · 10 Jan 2018 at 09:15

Photo of the ram from last night.

I tried another gfx card in the system last night and still had the same problem.

nzaptx · 10 Jan 2018 at 15:50

Have you considered the PSU and its wires/connectors? From what you describe it seems like either GPU/mobo (gpu slot) or PSU could be the cause.

Nem · 10 Jan 2018 at 16:05

nzaptx said:
Have you considered the PSU and its wires/connectors? From what you describe it seems like either GPU/mobo (gpu slot) or PSU could be the cause.

Did look at the voltagess in the bios and all seemed nice and stable, but not delved any further than that. Problem with googleing something and finding a whole host of problems with a certain part, as in this motherboard, means you then focus on it being the issue. I've got another motherboard on order now coming tomorrow so will swap it out and see what happens.

Nem · 15 Jan 2018 at 08:59

Well, changed to the Asus board at the weekend and everything just works fine as expected.

Just firms up my previous belief to never buy gigabyte products. Should have just gone with what I thought rather than asked on here about the proposed spec.

Thanks all.