help with office 2007

blastman · 7 Apr 2009 at 14:25

hey guys,

I'm trying to uninstall office 2007 but it seems that one of the msi packages is ****ed.

If anyone has office 2007 installed could you search for a msi called 4246e with a subject of 'Micosoft Office 2007 hybrid' (12mb) and email it to me?? (email in trust)

I'd be forever greatfull as I need to get this laptop working today as it's for a user thats going to the states in the morning!!!

Cheers in advance!!

Liquidfox · 7 Apr 2009 at 14:30

Which version of Office 2007 is it?

blastman · 7 Apr 2009 at 14:31

It's a trail version that won't uninstall via the control panel.

Beerbaron · 7 Apr 2009 at 14:33

Is the file missing from C:\WINDOWS\Installer ?

blastman · 7 Apr 2009 at 14:34

Beerbaron said:
Is the file missing from C:\WINDOWS\Installer ?

no, the file is there but hangs and crashes the system when i try to uninstall it.

I'm hoping to replace it with a good one and then uninstall it allowing me to be rid of 2007.

Beerbaron · 7 Apr 2009 at 14:39

I have Office 2007 + SP1 installed on my work pc and dont have that file.

Can you try to repair the install first?

blastman · 7 Apr 2009 at 14:42

Beerbaron said:
I have Office 2007 + SP1 installed on my work pc and dont have that file.

Can you try to repair the install first?

Cheers for looking.

No, I've tried reparing the installation but no go. I've even tried installing again but chooseing the "not installed" option on everything and then trying to remove but still it just hangs the system and leaves me with nothing to do but restart the system!!
:mad:

blastman · 7 Apr 2009 at 14:43

oh, try and find...

ProHybridrWW.msi

seems like its the same but located in a different place!!

Beerbaron · 7 Apr 2009 at 14:49

nope. im searching the whole of my c: and the install folder. we have the software stored on the network.

We have done an Office 2007 rollout a couple of weeks ago and we had quite a few similar issues. The pcs we couldnt fix after a few minutes we re-imaged.

blastman · 7 Apr 2009 at 14:52

Beerbaron said:
nope. im searching the whole of my c: and the install folder. we have the software stored on the network.

We have done an Office 2007 rollout a couple of weeks ago and we had quite a few similar issues. The pcs we couldnt fix after a few minutes we re-imaged.

Cheers for looking.

It's a Acer laptop. I could use our xp VLK version but that means that I've got to declare another copy of XP when this laptop already has one!!

Beerbaron · 7 Apr 2009 at 14:56

How longs the software been on the laptop, can you run a system restore?

blastman · 7 Apr 2009 at 15:00

Beerbaron said:
How longs the software been on the laptop, can you run a system restore?

Brand new laptop.

If it wasn't needed tomorrow I'd send it back. Sadly thats not really an option!

Looks like my VLk version doesn't want to play either as it has just BSOD on me while copying files over.

Beerbaron · 7 Apr 2009 at 15:04

If its blue screening now it could also be a hardware issue. Theres no point rushing out equipment if its faulty as i find it just annoys the user more

Can you not courier it out to them a day or 2 later?

Liquidfox · 7 Apr 2009 at 15:06

Sent ProHybridrWW.msi that i pulled directly from an Office 2007 CD. Hope it works.

Beerbaron · 7 Apr 2009 at 15:08

out of interest what version did you get it from?

Liquidfox · 7 Apr 2009 at 15:12

The system builder discs, we mainly use it for SBE, but think it contains all but Home & Student.

Knubje · 7 Apr 2009 at 15:41

I would recommend the Windows Uninstaller utility tool:

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

Removes all MSI related programs, fully.

blastman · 7 Apr 2009 at 15:44

Liquidfox said:
Sent ProHybridrWW.msi that i pulled directly from an Office 2007 CD. Hope it works.

Thanks. Can I confrim the email address you sent it to. (just the domain will do) as I haven't recieved it yet.

Liquidfox · 7 Apr 2009 at 16:13

megabyte.co.uk

Couldn't send it through the actual trust email link, since you can't attach things

blastman · 7 Apr 2009 at 16:16

arh, I should change that since I don't work thier no more!!

Not to worry I've managed to find a copy on the internets!!

Thanks for your time and effort anyways. Big thanks!!