Help with print issues

[jasonI]

Hi, i have an Elegoo Neptune 4 Plus.

Just recently, i am having terrible trouble, on this photo either side of the red line is not sticking to the plate (not being squished at all) whereas the middle is too squished.
I have manually calibrated, auto levelled etc - if this was a levelling issue I can't see how BOTH sides are out.

Please help!

https://flic.kr/p/2qyQ53M

 

[jasonI]

Yes have done that, it certain it isn't a plate issue - the print head is just laying it gently on either side whereas in the middle its pressing it into the plate. What's made this worse now is that Elegoo asked me to update the firmware, now I can't even level it as everything is back to front, you press position 1 and it moves to position 3. I'm at the end of my tether with this thing (when its not working properly haha)