Help with ROG RampageVI APEX Motherboard

Rachid Khamlichi · 26 Aug 2018 at 19:13

https://www.asus.com/uk/Motherboards/ROG-RAMPAGE-VI-APEX/

Hi was wondering if anyone can help me. I brought the ROG RampageVI APEX Motherboard. I have all my hardware plugged it, but when I come to boot it up my graphics card fans spin and then stop, I am getting no signal on my screen. Also none of the rear usb hubs are working, even though I have connected the usb cable to the motherboard.

Not sure what i am doing wrong, can anyone perhaps guide me or do some troubleshooting with me please. Thank you.

Also does anyone know where the HD audio cable plugs into please, ty

heatonpkmassive · 26 Aug 2018 at 20:39

If everything appears correctly connected having checked thoroughly, first troubleshooting step I perform in such instances is to run it all out of the case.

Rachid Khamlichi · 26 Aug 2018 at 20:40

heatonpkmassive said:
If everything appears correctly connected having checked thoroughly, first troubleshooting step I perform in such instances is to run it all out of the case.

hi thanks for the reply. Run what out of the case?

heatonpkmassive · 26 Aug 2018 at 20:49

Everything...rules out the motherboard shorting against the case standoffs. Take the board out and place it on some cardboard on a table, hook everything up and short out the two pins for the main switch. If you're not comfortable doing this, perhaps best to ask someone who is to assist.

It's not difficult to do, but does take out the possibility of shorting against the standoffs as that's otherwise not easy to verify.

Rachid Khamlichi · 26 Aug 2018 at 21:07

heatonpkmassive said:
Everything...rules out the motherboard shorting against the case standoffs. Take the board out and place it on some cardboard on a table, hook everything up and short out the two pins for the main switch. If you're not comfortable doing this, perhaps best to ask someone who is to assist.

It's not difficult to do, but does take out the possibility of shorting against the standoffs as that's otherwise not easy to verify.

Im really dumb when it comes to computers did not really understand what you meant. Unforuneatly I do not have many friends and the ones I do know nothing about computers.

Update: I connected the 'speaker' to the mother board and its letting out a long beep followed by two sharp beeps if that means anything

heatonpkmassive · 26 Aug 2018 at 21:29

Rachid Khamlichi said:
long beep followed by two sharp beeps

That's a graphics error, try reseating your graphics card.

Rachid Khamlichi · 26 Aug 2018 at 21:33

heatonpkmassive said:
That's a graphics error, try reseating your graphics card.

That is what i read but even with the card unplugged it is still making the same beeps.

I am wondering if its something to do with the power going to the board because even when i plug in my mouse and keyboard to the usb port they do not light up and the graphics card fans do not turn.

heatonpkmassive · 26 Aug 2018 at 21:37

Rachid Khamlichi said:
That is what i read but even with the card unplugged it is still making the same beeps.

Well it will, as it isn't detecting any graphics. I'm presuming the chip you are using doesn't have integrated graphics you can use? Do you not have another card to try? That'd isolate it to just the card and not the motherboard slot.

Rachid Khamlichi · 26 Aug 2018 at 21:40

heatonpkmassive said:
Well it will, as it isn't detecting any graphics. I'm presuming the chip you are using doesn't have integrated graphics you can use? Do you not have another card to try? That'd isolate it to just the card and not the motherboard slot.

unfortunately i do not, however when i plug the card into my old rig it works np

heatonpkmassive · 26 Aug 2018 at 22:31

Well that unfortunately would suggest there could be a problem with the slot on the board, I'm presuming you've reset the CMOS/removed the BIOS battery for a few seconds?

Rachid Khamlichi · 26 Aug 2018 at 23:17

heatonpkmassive said:
Well that unfortunately would suggest there could be a problem with the slot on the board, I'm presuming you've reset the CMOS/removed the BIOS battery for a few seconds?

Just done it, no luck

heatonpkmassive · 27 Aug 2018 at 00:55

At this stage. I'd be checking BIOS compatibility with your chosen graphics card and/or trying it out of the case.

Rachid Khamlichi · 27 Aug 2018 at 01:32

heatonpkmassive said:
At this stage. I'd be checking BIOS compatibility with your chosen graphics card and/or trying it out of the case.

its compatible i copied my friends setup he's running everything the same

Rachid Khamlichi · 27 Aug 2018 at 02:50

heatonpkmassive said:
At this stage. I'd be checking BIOS compatibility with your chosen graphics card and/or trying it out of the case.

not sure if this means anything but when I remove the 8pin power cable from the motherboard the graphics card fans actually run and the pc switches straight on instead of going on off and then on. Although nothing comes up on the PC monitor and usb slots still don't work

Rachid Khamlichi · 27 Aug 2018 at 12:35

Turns out they sent me a *faulty motherboard. I am actually really annoyed with this service, they waisted a lot of my time. Although they did offer to send me a replacement - though this will be a long process first I have to find the time to send it back to them then wait for them to send me a new one. Just poor service. Really annoyed.

*Faulty CPU pins.

heatonpkmassive · 30 Aug 2018 at 20:23

Well at least you know what was causing the issues. Do you have the new board now?