HELP With Website and Search Engine results

Saviola · 8 Mar 2012 at 16:11

Howdi,

Basic story:

I have setup a website, webserver and a small office environment for a friends start-up company. All is working spiffingly.

However, as of yesterday if you search with any search engine for their company name (ie Saviola) the correct items appear in the search results but when you click a link it goes to saviola.com and not www.saviola.com, for example. The former does not work.

Going to www.saviola.com and any page therein works fine.

I have entries in DNS for *.saviola.com, www.saviola.com and @(saviola.com) through LCN. I have no web forwarding enabled.

Any thoughts on what I have missed? I have done this so many times before and not had this issue.

Cheers
Saviola

ps Saviola is not the company name

NDJ88 · 8 Mar 2012 at 17:39

What happens when you go to http://saviola.com?

Does it time out, or does it give you a 404?

What server software are you running? I would imagine that you need to setup www.saviola.com on the server side, where currently on saviola.com exists.

Saviola · 8 Mar 2012 at 17:43

I get " Internet Epxlorer/Chrome cannot dsiplay the page error" no IIS specific error.

It does seem a DNS issue but can't see it.

Sp00n · 8 Mar 2012 at 17:43

ignore.

NDJ88 · 8 Mar 2012 at 17:54

But the @ record shouldn't make any difference, unless it's incorrect and stopping the other records from working.

I would get rid of all but the saviola.com and www.saviola.com records and force an update. Are you using two A records for these, or is one a CNAME pointing at the other?

Sp00n · 8 Mar 2012 at 17:56

Would be easier if you just said the domain so it can be checked.

NDJ88 · 8 Mar 2012 at 17:57

The OP said that saviola.com wasn't his domain - just that he was using it as an example.

Saviola · 8 Mar 2012 at 21:07

NDJ88 said:
But the @ record shouldn't make any difference, unless it's incorrect and stopping the other records from working.

I would get rid of all but the saviola.com and www.saviola.com records and force an update. Are you using two A records for these, or is one a CNAME pointing at the other?

Think I will do that over the weekend, its working from home for me, but not a customer in the US.

Using multiple A records at the mo.

Sp00n said:
Would be easier if you just said the domain so it can be checked.

NDJ88 said:
The OP said that saviola.com wasn't his domain - just that he was using it as an example.

Yeah felt it was unfair on my mate, he did the web design

Sp00n · 9 Mar 2012 at 09:09

I don't really see how that is unfair, it's a website, not a secret club but nevermind

Saviola · 9 Mar 2012 at 11:37

Sp00n said:
I don't really see how that is unfair, it's a website, not a secret club but nevermind

More its not well designed unfair

Anyway think I am getting to the issue, added a free DNS nameserver service and its working ok now.

Cheers all