Help with weird email password problem

philstanbridge · 23 Sep 2008 at 18:28

Hola chaps I originally posted this in the software forum but it also applies to network connectivity. It has me baffled! Never seen a problem like this before in all my years as 2nd line support.

Bottom line is old email client worked this morning. Installed Office 2007, went to use Outlook 2007, and it doesn't recognize my Bt Internet password. Now nothing has changed that I am aware of - email can be accessed via the web, just not using any client on 2 different pc's! The client works however, as it will access my Hotmail account.

Had a guy from BT remote access my laptop and he said nothing was wrong! He blames the software. But either way I cannot access my Bt mail from anything other than a web page.

Original thread here :- http://forums.overclockers.co.uk/showthread.php?t=17923224

Thanks for any help!

Just to add, I have Kaspersky installed and it does throw up a message when I first opened Outlook saying I need to add "avp.exe" to the trusted zone! I did this (Avp is the anti viral client which is weird in it's own right). But still no joy.

philstanbridge · 23 Sep 2008 at 18:49

This is the error message:-

23/09/2008 18:45:12 The application C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE cannot establish connection with server 217.146.188.192. Please check your internet connection settings. If you have a firewall installed, check that the application avp.exe is allowed internet access.

tolien · 23 Sep 2008 at 19:34

It's nothing to do with your username or password, your machine can't connect to BT's mail servers.
Try disabling Kaspersky (or at least the mail filtering).

philstanbridge · 23 Sep 2008 at 21:44

tolien said:
It's nothing to do with your username or password, your machine can't connect to BT's mail servers.
Try disabling Kaspersky (or at least the mail filtering).

Okay forgive me for sounding DOH but how would I do that? The thing is, Windows Live email was working absolutely fine before I installed Office 2007, using the same accounts. So it was able to connect to the servers before and this is what I don't understand.

I have also tried disabling Kaspersky and that made no difference.

philstanbridge · 24 Sep 2008 at 10:35

..Well well... I log in this morning and everything appears fine. My BT email appears. So it was BT all along.. Stringing me a line that MS office 2007 is at fault. I knew it was BT, but I couldn't prove it.