Man of Honour
- Joined
- 18 Oct 2002
- Posts
- 8,522
- Location
- West Coast of Scotland
Hola chaps I originally posted this in the software forum but it also applies to network connectivity. It has me baffled! Never seen a problem like this before in all my years as 2nd line support.
Bottom line is old email client worked this morning. Installed Office 2007, went to use Outlook 2007, and it doesn't recognize my Bt Internet password. Now nothing has changed that I am aware of - email can be accessed via the web, just not using any client on 2 different pc's! The client works however, as it will access my Hotmail account.
Had a guy from BT remote access my laptop and he said nothing was wrong! He blames the software. But either way I cannot access my Bt mail from anything other than a web page.
Original thread here :- http://forums.overclockers.co.uk/showthread.php?t=17923224
Thanks for any help!
Just to add, I have Kaspersky installed and it does throw up a message when I first opened Outlook saying I need to add "avp.exe" to the trusted zone! I did this (Avp is the anti viral client which is weird in it's own right). But still no joy.
Bottom line is old email client worked this morning. Installed Office 2007, went to use Outlook 2007, and it doesn't recognize my Bt Internet password. Now nothing has changed that I am aware of - email can be accessed via the web, just not using any client on 2 different pc's! The client works however, as it will access my Hotmail account.
Had a guy from BT remote access my laptop and he said nothing was wrong! He blames the software. But either way I cannot access my Bt mail from anything other than a web page.
Original thread here :- http://forums.overclockers.co.uk/showthread.php?t=17923224
Thanks for any help!
Just to add, I have Kaspersky installed and it does throw up a message when I first opened Outlook saying I need to add "avp.exe" to the trusted zone! I did this (Avp is the anti viral client which is weird in it's own right). But still no joy.