I've just got up to uni (been up here a week now) and my dad's computer has stopped working and there are files on it he needs urgently by tomorrow!! Here's what he has said in his email
"My desktop PC won’t start up!
It gets as far as the Windows splash screen, which looks a bit dull, then the screen goes into power save mode – I presume that is because the PC then just restarts itself.
It then give the screen for options for starting (safe mode, safe with command prompt, safe with networking, last known good configuration and normal), but the same loop happens.
During startup with safe mode or one of the others that shows the progress, the problem seems to occur at the \system32\btkrnl.sys file
I don’t know whether in this instance the RAID utility can help me, and don’t know how to use it anyway.
Do you think you can find anything out to help me on the phone tonight?"
When he refers to thw RAID utility there is a mirrord RAID array with 2*200Gb HDDs in there but i can't remember how to do anything with that either! Prefereably i'd like to fix the problem with windows!!!
PLEASE please please can anyone help, sugest what to do etc, i'll be at lectures all mornigng but around all afternoon, if you can help i'll be forever in your debt!!
Oli
"My desktop PC won’t start up!
It gets as far as the Windows splash screen, which looks a bit dull, then the screen goes into power save mode – I presume that is because the PC then just restarts itself.
It then give the screen for options for starting (safe mode, safe with command prompt, safe with networking, last known good configuration and normal), but the same loop happens.
During startup with safe mode or one of the others that shows the progress, the problem seems to occur at the \system32\btkrnl.sys file
I don’t know whether in this instance the RAID utility can help me, and don’t know how to use it anyway.
Do you think you can find anything out to help me on the phone tonight?"
When he refers to thw RAID utility there is a mirrord RAID array with 2*200Gb HDDs in there but i can't remember how to do anything with that either! Prefereably i'd like to fix the problem with windows!!!
PLEASE please please can anyone help, sugest what to do etc, i'll be at lectures all mornigng but around all afternoon, if you can help i'll be forever in your debt!!
Oli