Help...

[shaq]

Hi,

Hopefully someone can help, i bought a pc through oc a few months ago.

However last week i've been experience crashes gradually getting worse.

This has happened in games but now happened when on desktop also.

In game error codes - On hell let loose - unreal engine is exiting due to d3d device being lost
on the forest - d3d11.dll caused an Access Violation (0xc0000005)

The game crashes screen goes like picture attached

Spec of pc -


AMD Ryzen 5 3600 Six Core 4.2GHz (Socket AM4) Processor - MPK

Gigabyte X570 GAMING X (AMD AM4) DDR4 X570 Chipset ATX Motherboard

Alpenfohn Brocken ECO Advanced CPU Cooler - 120 mm


Corsair Vengeance LPX 16GB (2x8GB) DDR4 PC4-24000C16 3000MHz Dual Channel Kit - Black (CMK16GX4M2D30

TeamGroup 500GB Vulcan SSD 2.5" SATA 6Gbps 3D NAND Solid State Drive
Seagate BarraCuda 1TB 7200RPM SATA 64MB Cache Hard Drive - *System Stock*

Gigabyte GeForce RTX 2060 SUPER WindForce OC 8192MB GDDR6 PCI-Express Graphics Card

Kolink Enclave 600W 80 Plus Gold Modular Power Supply



**
When trying to find specs of computer, it says this one dxdiag -
There is a problem with NVIDIA GeForce RTX 2060 SUPER device. For more information, search for “graphics device driver error code 43”.

First try and re install drivers?


Any help is much appreciated,

cheers Sean

https://i.imgur.com/M0wru5U.jpg

 

[Plec]

Looks like faulty GPU/VRAM - Space invader glitch.

 

[Biz.Kid09]

Definitely try and reinstall drivers, even try a completely fresh windows install and then fresh drivers. However a quick google does say that it could be a hardware fault, if its a few months old then contact OC.

 

[S.T.F.U]

I would suggest a complete fresh clean install of your graphics driver to rule out software first. Install this tool to completely remove any trace of your previous driver. Next install the most up to date driver from the Nvidia website. Hope this works for you

 

[shaq]

Thanks appreciate all the replies, will try with reinstalling and contact oc.

 

[mickyflinn]

If its not software it's either gpu or the kolink psu which is a budget model.

If it turns out to be the psu spend another £20 and get a quality unit.

 

[shaq]

Thanks Micky

 

[Gray2233]

As stated by @Plec, that looks like memory issues on the GPU.

Try reinstalling drivers, failing that post those images in the Customer Support section of the forum alongside your order details for the system.