Soldato
Hi all,
Looking at alternatives for the helpdesk/training system we currently have in place.
We've got a moodle platform running as a knowledgebase, downloadable documents, a few quizes etc. It does the job but it's messy, overly complicated and a pain in the backside to customise.
We've also got a helpdesk system built into an existing internal website but it is purely:
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There's no wiki style FAQ system allowing people to solve their own problems. Tickets are easy to sort through, prioritise etc. It's very basic, so basic only 1-2% of all tasks are put through it, most are email, text, phone.
What options are out there (paid and opensource) that would allow me to setup a helpdesk with proper problem management, tracking, SLAs, permissions, FAQ's AND allow me to develop a proper training platform for internal training including inductions etc.
Is there such a thing?
Looking at alternatives for the helpdesk/training system we currently have in place.
We've got a moodle platform running as a knowledgebase, downloadable documents, a few quizes etc. It does the job but it's messy, overly complicated and a pain in the backside to customise.
We've also got a helpdesk system built into an existing internal website but it is purely:
raise ticket
can comment back and forth
close
There's no wiki style FAQ system allowing people to solve their own problems. Tickets are easy to sort through, prioritise etc. It's very basic, so basic only 1-2% of all tasks are put through it, most are email, text, phone.
What options are out there (paid and opensource) that would allow me to setup a helpdesk with proper problem management, tracking, SLAs, permissions, FAQ's AND allow me to develop a proper training platform for internal training including inductions etc.
Is there such a thing?