What are people likes and dislikes with helpdesks/ServiceDesk solutions.
We are looking replace ours, and I've been roped (unwilling) to get involved in the process. While I've a fair bit of experience of them in the past, I rarely use one these days. I know the solution chosen will be largely dictated by those in management as a tick box exercise as no really takes any interest in it. Still it would be nice to avoid any major gotchas.
We are looking replace ours, and I've been roped (unwilling) to get involved in the process. While I've a fair bit of experience of them in the past, I rarely use one these days. I know the solution chosen will be largely dictated by those in management as a tick box exercise as no really takes any interest in it. Still it would be nice to avoid any major gotchas.