Helping my brother - Returning a RRoD'ed 360

Memphis

Memphis

Memphis

Soldato
Joined
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Inverness
I'm hoping the great and the good will be able to help me out with some advice with regards to returning a borked Xbox 360 to the shop it was purchased from. I know this kind of thing has been covered at length here.

My brother was bought an Xbox 360 Premium from a well known high-street catalogue shop in November last year to be given to him at Christmas. Today, it RRoD'ed. He's phoned Microsoft already and started the ball rolling there, but am I right in saying the shop should replace it? It's not even a year old!

Apparently my mum has phoned them and they have said "oh no we don't take the consoles back in store"... sounds like the cba excuse to me?

Anyone know for certain what our rights are here?

Thanks for any help guys!
 
depends what shop i guess? when one of mine had trouble reading disks i went back to the local high street game shop ready to complain and was greeted with "yeah sure, can I see your receipt? ok thats no problem i'll just go and get you a new one"
 
All you're entitled to from the shop is a repair, all they will do is send the 360 to microsoft on your behalf, they don't have to replace it at all.
 
Yup repair or replacement. I've heard some shops are catching on and rather than replacing the console outright, are saying that they'll take it back, send it to MS themselves and then return it to the customer, to scare the customer into not bothering the store with it again.
 
Only within the first 6 months are you entitled to a replacement from the shop as that shows that it was sold with an inherent fault.
 
Wyrdo said:
Wrong.
Click to expand...

Prove it, my friend had a right mare with a big catalogue shop not taking the 360 back within the 12 months of ownership, Trading Standards said that they were well within their rights not to.

They offered a repair which was perfectly legal, but it's a waste of time because you might as well send it back yourself! (which he ended up doing).

Just depends how clued up the shop monkey is.
 
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Brother had same thing with the Wii. They said they have to send it to Nintendo himself.

Went back to see the manager and got a replacement there and then.
 
It's over six months since the original purchase, in which case it's up to the consumer to prove that the product was inherantly faulty at time of purchase, which is a fairly tricky thing to do with a system that's been working fine since Nov.
I'm not saying that's fair in this case, but it is the law.
If the retailer wanted to be a pain about it, then they could refuse it and demand proof that it was faulty at time of purchase.
 
mcwildcard said:
It's over six months since the original purchase, in which case it's up to the consumer to prove that the product was inherantly faulty at time of purchase, which is a fairly tricky thing to do with a system that's been working fine since Nov.
I'm not saying that's fair in this case, but it is the law.
If the retailer wanted to be a pain about it, then they could refuse it and demand proof that it was faulty at time of purchase.
Click to expand...

TheStig1 said:
you can fight them
but be quicker just sending it to ms
quick turnaround on repairs now
Click to expand...

If it was me and MS wasn't offering the extended warranty then I would fight them all the way - wouldn't be too difficult to prove that it was faulty at the time of purchase in a small claims court tbh. The RROD problem has been very well documented and publicized.
 
mcwildcard said:
If the retailer wanted to be a pain about it, then they could refuse it and demand proof that it was faulty at time of purchase.
Click to expand...


in that case i think you'll find that MS offering a 3yr warrenty on all 360's due to RROD would prove that it was faulty at time of purchase?, would it not?
 
McManicMan said:
in that case i think you'll find that MS offering a 3yr warrenty on all 360's due to RROD would prove that it was faulty at time of purchase?, would it not?
Click to expand...

actually you make a very good point. You could actually take any 360's with RROD back to the retailer after the 3 yr warranty has expired as the period of time in the SOGA is just stated as being 'a reasonable time frame'. With all the publicity the RROD problem has received then it wouldn't be difficult to prove the goods were faulty at time of purchase.
 
Joebob said:
actually you make a very good point. You could actually take any 360's with RROD back to the retailer after the 3 yr warranty has expired as the period of time in the SOGA is just stated as being 'a reasonable time frame'.
Click to expand...

Stop spouting mis-information. The repair procedure is in place to get the retailers out of this situation.
 
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