Hermes parcel not received?!?

Soldato
Joined
29 Aug 2011
Posts
3,068
Location
UK
Hi guys, I am fuming basically ordered 2 separate parcels, both were left with next door neighbour. One photo which showed parcel I picked up from neighbour. The other photo which showed the same neighbours property but no parcel in sight was delivered four minutes later. So I am guessing the driver took it? :S What can I do guys? It is some lovely trainers aswell. Cheers
 
OK guys, before any of you guy take a stab at me I just finished work and had someone at home tell me. I did have a look at their contact number and they close at 4pm. The delivery was made at 15:56 and the other that I did get was at 15:52. Fortunately my neighbours has got security camera installed right at the front of their house.
 
I am going to contact the retailer who sent the item this morning and get them to sort it out. See where it goes first.
 
Update: After going back and forth with the retailer via email who communicated with the courier, they have decided to give me a replacement or full refund :D. So relieved as I didn't have much hope of getting my money back.
All I can suggest is stay clear of Hermes, deffo not gonna go with them again :(.
 
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