High idle cpu temp in prebuilt AMD pc

[Mark A]

A mate asked me my advice on his mates new pc, but with it being prebuilt I am not sure what to suggest. He said its idling at 80c and isnt downclocking when idle.

Its an AMD A10-7850k

With it being pre-built I'd expect it to run hot as it'll be using the stock cooler, but 80c sounds too much. Maybe a faulty sensor? Or the cpu cooler isnt seated properly?

I'm guessing reseating the cpu cooler to see if it helps is out of the question as it'll void the warranty?

Spoiler

Also not sure why it isn't showing the temp for each core like it does with my intel cpu. Is there a better temp monitoring program to use?

TIA

 

[Mark A]

Thats what I was thinking. He has installed a gfx card, but that wont cause any issues with warranty would it?

Looking at the screenshot he sent me, does that package temp mean all cores are running at that temperature? On my intel chip it shows 4 individual temps. Is there a more amd specific temperature monitoring app he could try?

 

[Mark A]

Thanks, I've asked him on steam but he's offline at the moment. He did say the cores are always running at full clock, which was what he thought was causing the heat issues, but I didnt think the cores just being at full clock would cause that.

I just assumed that 30% usage was a momentary jump as I sometimes get them, but even if its something running the 80c temp still seems high.

What is the general consensus then? Send it back or leave it until there's a problem? It was bought from a catalogue, so I don't think they will even understand the problem.