Any documentation to back that up? I thought it was a no, but I did call them and they said that it applies in store and online. Not sure if she knew what she was talking about though.
Depends what you need. I don't see me ever using it. A Google search usually fixes everything.
You can't "click & collect" (in the UK at least - I think you can in the US). Online shipping is usually super quick, and for laptops uses UPS (not sure about other items).
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