higher ping than usual with O2

[tipsy]

well I was used to a nice low ping of aound 30 to uk servers on steam (cs,css & tft2) but now its at 80 thats worse than BT. I loaded up the o2 assistant and chatted to someone who was quite hopeless and refused to help stating we dont change ping times??? I continued to explain that this issue started recently after the router reset and gave me a new ip 93.96...... I seemed to be getting nowhere fast and he kept on saying please tell me how would I fix it if he could do nothing (very condisending). I ended the sesion as I was getting annoyed, presented a tracert to this man & he continued to ignore the issue.

router is at the master & the pc is connected to it via a cable & not wireless so I cant explaint these results. Please can someone suggest what to do or shall I just ring them & explain.

C:\Documents and Settings\Administrator>tracert www.google.co.uk

Tracing route to www.l.google.com [66.249.91.147]
over a maximum of 30 hops:

1 95 ms 99 ms 99 ms O2WirelessBox.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * 34 ms 35 ms 10.1.2.5
5 31 ms 32 ms 32 ms 195.66.226.125
6 32 ms 31 ms 32 ms 209.85.252.76
7 44 ms 42 ms 43 ms 216.239.43.123
8 42 ms 44 ms 46 ms 72.14.233.79
9 * * 46 ms 66.249.94.154
10 42 ms 42 ms 41 ms ik-in-f147.google.com [66.249.91.147]

Trace complete.


is this the router causing this? or the ip I was assigned?

Kev!

 

[tipsy]

so its the router thats the issue then, what can I do to change this. I've got a bt 2700hgv with the singtel firmware on it but not sure how to set it up unlike my netgear. Anyway fastpath is not an option as my line has alluminium in it & that plays havoc with things.

 

[tipsy]

Ithink a ping of 80 to a uk server that was once 30 shocking so it must be the router, lets try the netgear or this 2wire and see

 

[tipsy]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracet www.bbc.co.uk
'tracet' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Administrator>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 44 ms 98 ms 99 ms O2WirelessBox.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * 31 ms 32 ms 10.1.2.5
5 * 31 ms * 195.50.112.237
6 30 ms 31 ms 32 ms ae-24-52.car3.London1.Level3.net [4.68.116.49]
7 32 ms 33 ms 32 ms 195.50.90.190
8 31 ms 31 ms 32 ms 212.58.238.153
9 33 ms 32 ms 32 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
10 33 ms 33 ms 32 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

C:\Documents and Settings\Administrator>

 

[tipsy]

even with interleaving my ping was 30ish which is what it was on my 2mb bt fixed line(fast) so this is not interleaving

 

[tipsy]

o2 1st line support have a list of tracerts and ping tests and they stated its unusual & its on 2nd level now so lets see what i get

 

[tipsy]

test screens and tracert

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:

1 45 ms 98 ms 99 ms O2WirelessBox.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 29 ms 29 ms 29 ms 195.50.112.237
6 30 ms 30 ms 30 ms ae-24-56.car3.London1.Level3.net [4.68.116.177]

7 30 ms 29 ms 30 ms 195.50.90.190
8 89 ms 91 ms 91 ms 212.58.238.153
9 96 ms 98 ms 98 ms 212.58.239.62
10 96 ms 92 ms 90 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.

C:\Documents and Settings\Administrator>tracert www.jolt.co.uk

Tracing route to www.jolt.co.uk [82.133.85.65]
over a maximum of 30 hops:

1 24 ms 101 ms 98 ms O2WirelessBox.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 97 ms 99 ms 98 ms te1-3.cr05.hx2.bb.gxn.net [195.66.226.29]
6 29 ms 30 ms 31 ms vl3953.cr05.tn5.bb.gxn.net [62.72.137.29]
7 93 ms 89 ms 87 ms gi1-1-6.ar01.tn5.bb.gxn.net [62.72.140.142]
8 100 ms 100 ms 98 ms ge-0-0-0-3801.jolt-gw.cust.pipex.net [212.241.24
1.14]
9 100 ms 98 ms 96 ms secure.jolt.co.uk [82.133.85.65]

Trace complete.

C:\Documents and Settings\Administrator>

 

[tipsy]

Well after speaking with 2 peeps at o2 level 2 support they are refusing to help saying oh well what do you want us to do about your ping & its normal... They then suggested I pay extra to have a static ip & that will surely fix it, well all I can say is thats a con & they know their 93.96 ip range has issues so basically I stuck till I get a new IP

 

[tipsy]

The only permenant solution is a static ip acording to 3rd line or just leave it switched off till I get one of their new ip's 94.97 range. I'll just have to keep using the tiscali then that I pay for next door