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HIS ATi 3870 switching off?

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Joined
19 Apr 2008
Posts
1,219
Location
windy Anglesey
Hello, I got a HIS ATi 3870 last week and have a problem where it keeps shutting it self off (blank screen) after 1 - 5 mins of playing CoD4 or 10mins of World in Conflict.
Gears of War, UT3, Armed Assault & Medeival TW II run fine at max settings.
I have read on this forum and other forums that it is a heat problem, but when I check the RivaTuner log it never reaches above 60 degrees.
Also EventViewer reports Ati2dvag.dll keeps entering infinite loop when it happens.

Any other ideas?

My specs :
HIS ATi 3870 512MB GDDR4 PCI-E
AMD 42000x2 939pin
ASRock 939 Dual SATAII mptherboard
2 GB DDR400MHz RAM
500W PSU
1 x 300 MB SATAII, 1 x 150 MB SATA & 1 x 120MB IDE HD
Catalyst Control 4.3
XP SP3 RC2

Oh, and no overclocking involved as I need my PC to be stable for OU work as well!
 
Did you remove all of the old drivers from your machine from your previous graphics card?. If not then get Driver Sweeper and run it after removing the drivers. Delete any Nvidia/ATI folders in the C drive and start again.
 
Ok, I have removed all ATi & Nvidia drivers and run Driver Sweeper as mentioned. Installed complete driver package from HIS cdrom (Ver 3.8 I think - Nov2007?) and now it crashes 5 mins into a World In Conflict demo playback. I have tried it with various options (VPU Recover off/on & Catalyst AI off/on), but still crashing. Event viewer shows same Ati2dvag stuck infinity loop.
Any other ideas or shall I send the card back?
 
Try clearing your CMOS on your motherboard and see if that helps anything. Also have you got the latest BIOS for your motherboard?.

Oh, I've just remembered something from a while ago. In BIOS, set your PCI-E frequency to 110Mhz or 111Mhz I can't remember which one but try 110Mhz first and see how World in Conflict runs. That can help stability on Asrock boards I've seen from Scougar's posts on here (he doesn't say it's Asrock related but it worked for him on that board so who knows?).

If any of that doesn't help then maybe download Memtest and see if your RAM is ok. Just run 10 passes of test 5 and test 8 if you have to go this far with your problem.
 
Ok, Cleared CMOS, reconfigured BIOS for my HD's, tried PCI-E frequency at 110, that failed WiC within 5 mins, cranked PCI frequency upto 115 and PCI Latency down to 32 - WiC demo lasts 10 mins with no slowdown then suddenly crashes. RivaTuner shows GPU reaching upto 60 degrees (when WiC playing) then dropping back down to around 40.
I have read many posts about changing fan speed, but I want to avoid this at the moment since I paid £140 for an ICEQ3 to run silent & efficiently.
Any more ideas? - I really like this card and it is a shame to return it because of 2 games ( Wic & CoD4)..
 
Good news & bad!! The card works fine under Vista64 when running World in Conflict with a 7 bot multiplay map, All graphics settings high under DX10 in spectate mode - no crashes nothing.
Bad news is that CoD4 is still crashing after 2-3 mins.
This means that :
(a) Card works ok (after 2 x 40min tests of WiC 7 bot multiplay).
(b) Either my XP is corrupt somewhere or
(c) DirectX9 on my pc in XP and Vista64 is dodgy - most unlikely as UT3, GoW and Arma run fine. or
(d) My card doesn't like Cod4 at all for whatever reason... :(
Any ideas anyone please?
 
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