Hoping to get some help for a long running Sky HD on demand issue

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27 Aug 2004
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There has been an issue going on with the SKy HD On demand service for about 4 months. It seems to be as a result of a DNS change and Sky's end. My current internet setup is an Openreach VDSL modem and an AMplifi HD Router. Based on this setup what I am trying to find out is which mac address will being presented to Sky at their end for the DNS issue. Is it the mac address of the Modem, the router or would the router be passing on the mac address / name of the devices on my network connecting to their on demand over the internet. The bizarre thing is that BBC and ITV on demand content and Sky VIP content still works fine. I am assuming it is the mac address of the router or modem that is getting presented, as other people with this issue have resolved it by changing to a new router from their ISP and also finding the issue returns if they switch back to their old router.

Also if I tether my sky box to my mobile and connect over 4G the full on demand service works again.
 
I think that is a different issue as all through this it has said the connection to on demand is fine. Also I have tried changing the DNS server to Google's DNS servers and to Cloudflare DNS servers.
 
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