Hosting company intercepting / redirecting email

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Hi guys,

Just a quick question. My (excellent) hosting company are in the process of moving to a new, better, server. They're changing from one control panel (VHCS2) to a new one (ispCP) at the same time.

ispCP creates several email addresses by default, including [email protected], [email protected] and [email protected]

The only issue is, the hosting company have those emails set up to forward to their own email account, for THEM to read. Fair enough they should know if someone is complaining about spamming etc (which I'd never do!). But isn't that what [email protected] is for?

The example I used to one of their staff was this: What if a long lost friend of mine (or anyone else) sees my site and wants to email me. They don't see my addy on the site, but decide to go pot luck and send a "long time no see" email to [email protected] or [email protected]. The hosting company has now intercepted my personal correspondence, which I believe is illegal under RIPA etc.

Surely if someone was getting spammed from a domain registered as residing on that hosting company's servers, a simple email to [email protected] would suffice? After all such info (abuse email etc) is posted on most whois records so long as the hosting company sets it up that way.

What do you all think? Am I over-reacting when I hate the idea that several email accounts on my own domain are forwarded to some outside third party without my consent?

All thoughts welcome :D

EDIT - the staff member concerned told me I could delete the webmaster@ and abuse@ addresses. but that they as the hosting company have the "rights" to the postmaster@mydomain addy as they run the SMTP server. Whaa?! I never heard that before?
 
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Very interesting.

Apart from being legal/illegal (i'm not a lawyer!) i would have just thought it was plain annoying for their customers. Personally I would question a company using a control panel like ispCP - it's really quite strange choosing a freebie control panel... I mean it's one thing to use Apache (the industry standard) but another to go for a freebie control panel when the paid options are better.

That said it is open source... can't they make it work the way they want to?
 
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To be fair they use 100% open source software out of principle, and are very cheap for what they offer (£12 a year for 12GB space, no restrictions). I'm surprised this thread didn't generate more interest tbh, an ISP or host redirecting your email has to be a bit of a concern, no?
 
100% open source out of principle? Doubt that very much, too cheap for cPanel I expect.

I wouldn't use any host that took control of my email addresses. I don't know if it's legal and your host certainly doesn't know but I wouldn't touch them with a bargepole.

Is this them - http://s-i-g-m-a.co.uk ?
The registrant and registrant type of that domain break Nominet rules, I see no address listed on the website (illegal IIRC) and they use the cheapest of the cheap German dedicated server providers. Yeah, 100% open source has NOTHING to do with principles. Just another bedroom host.
Seems the .net domain does list his home address but the RIPE database contains a PO BOX.
 
100% open source out of principle? Doubt that very much, too cheap for cPanel I expect.

I wouldn't use any host that took control of my email addresses. I don't know if it's legal and your host certainly doesn't know but I wouldn't touch them with a bargepole.

Is this them - http://s-i-g-m-a.co.uk ?
The registrant and registrant type of that domain break Nominet rules, I see no address listed on the website (illegal IIRC) and they use the cheapest of the cheap German dedicated server providers. Yeah, 100% open source has NOTHING to do with principles. Just another bedroom host.
Seems the .net domain does list his home address but the RIPE database contains a PO BOX.

To be fair (and clear), the staff member I mentioned above is a mate of mine, and it IS a "friends" run business. And I can assure you the open source IS a principle :) The servers are awesome as well - great bandwidth and throughput, highly reliable etc, I really like them. They have a new UK datacentre server now too. I'm not complaining about that, especially for £12 a year :)

However, I don't agree with this emails issue, which is why I posted here for your thoughts. Interesting stuff so far...
 
Sorry, I should also point out that I made a mistake in my OP - the webmaster@mydomain does NOT redirect to the host. It simply redirects to my default email account on the domain (as a "catch all" I guess). The others do redirect though atm.

I've just had word from Sigma that they will (1) immediately remedy the WHOIS mistake, and (2) remove ALL redirects and not set any up in future on ANY account. Can't say fairer than that imho :)

/thread :D
 
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