Hours to reconnect to ADSL?

realscot

realscot

realscot

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Joined
6 Nov 2005
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Aberdeenshire
My friends been having this problem since just before he migrated from AOL to ADSL24. (change in isp made no difference)
Whenever he switches off his router it takes hours to find the DSL on the line again and reconnect to the internet. The orange light just sits and flashes for ages (netgear DG834)
I took down my router, exactly the same.
We've tried different filters, different dsl cables (using 1m one directly to filter then master socket) We've tried unplugging all other devices and that makes no different.
See right now your probably thinking that he's on a long line and slow speeds? You'd be wrong, the exchange is across the street from his house and once connected he has very low line noise, just 6db on the downstream!

Does anyone have any idea's what else to try? BT have been out and said there was nothing wrong and sent him a lovely bill for telling him so.
 
Is everything connected to the phone line filtered with a dsl filter?

One of our phones was connected to a dodgy filter, and whenever it rang it would knock off the ADSL, and would take about 30 mins to reconnect again (after the call was ended).
 
If they sent him a bill then it was his own equipment/wiring that was at fault. Otherwise, it should have been free.
 
tolien said:
If they sent him a bill then it was his own equipment/wiring that was at fault. Otherwise, it should have been free.
Click to expand...

I've had aol try to bill me for a fault on the line. The engineer turned up, said he could get a dial tone and there was no noise on the line and left.

I told aol it was a stuck bras profile repeatedly. Eventually, I spoke to someone who agreed and reset the profile and cancelled the charge. It seems pot luck who comes to test your line and wether they are "broadband trained". lol
 
tolien said:
If they sent him a bill then it was his own equipment/wiring that was at fault. Otherwise, it should have been free.
Click to expand...

Lol thats the kind of narrow minded stuff u expect to hear from BT not an OCUK Don.

I have another friend that had a bt engineer out and found no fault so was billed, problem persisted, called bt again, came out again, turned out it was the electric fence in the field next to his house that was causing it. Guess it depends on how clued up the engineer is you get. Although it does mean my friend has to keep sabotaging the farmers electric fence.

To all the posts above tolien's as I said in my op, we tried with everything unplugged apart from the router, not even a phone.. and have tried at least 5 different filters.
 
Have you been doing all this in the main socket which is the first point in the house?

Have you disconnected all extensions?

Is there any problem with the telephone line? Intermittent noise/dial tone?

If an engineer has been out and has tested the line from the exchange with the equipment and has found no fault on the line then it would be as tolian said. BT can't be responsible for problems inside the premises!
 
realscot said:
Lol thats the kind of narrow minded stuff u expect to hear from BT not an OCUK Don.
Click to expand...

Er, what are you on about?
You'd have to be pretty special to pay an abortive visit fee to have a fault not fixed - if he was sure it wasn't his equipment he should have appealed against the charge rather than paid up.

If the charge was being levied via the ISP (and if it was an ADSL fault, it should have all been happening via the ISP) then they should have fought on his behalf as well.
 
Possibly not a very helpful suggestion, but... can't he just leave the router on? DSL is designed to be always-on and a router won't use very much power.
 
Don't assume hes on that exchange - unless the attenuation is also very low and sync speed very high which would be a more reliable but by no means certain indication... you can have a 6db SNR margin on a very noisey line - just at a reduced sync speed.

Make sure username is entered properly - even tho most ISPs don't actually need a full username and password any more - not having the proper username@domain can screw things up in odd ways due to BT's inconsistant setup.

If he really is connected to an exchange thats <100m away it could be the gain is too high/signal too powerful.
 
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