How anre Sennheiser's RMA service?

TheRedZealot · 9 Apr 2008 at 11:51

Well the microphone on my PC161 headset has given up as it got tangled round my foot and i got up, i reckon the wire has broke to the microphone however the headset still works to the headphones. I'm guessing that there is no easy way to fix it and i don't want to dismantle my headset and void my warranty so its about time to get a replacement.

Has anyone used their service before and if so how long does it usually take for them to send the replacement from Sennheiser (i bought them in November) and how would i package the pair I'm sending back?
(i have still got the plastic case that they came in)

TheRedZealot · 9 Apr 2008 at 12:24

Would getting the wire wrapped round my foot be classed as an accident and does anyone know their policies on these matters?

TheRedZealot · 9 Apr 2008 at 12:37

Found it.

Sennheiser — Headphones, Microphones, Wireless Systems

For over 75 years, our products come with a built-in mission: to stay true to the sound and soul the music was given by its artist.

www.sennheiser.co.uk

The Sennheiser guarantee applies subject to the product being handled properly for its intended use

Oh dear, but since it is for being handled for the intended use, i thought i read somewhere that they were designed to take a lot of damage at LAN parties etc (not that ive been to any).

TheRedZealot · 9 Apr 2008 at 16:18

I will have ago, it was an accident and all.