How can i fix this?

jaackla · 1 Dec 2015 at 15:20

When i load a game my pc will randomly shut down, its only been doing this for about a week now, prior to that every game worked fine, beta for R6 and league of legends and crisis 3, but now if i go to load them i will start into a game and i wont get to play for longer than 5 mins before it shuts down, it never shuts down if i just use my computer normally only when i play a game, i think i have every driver updated, and its not an overheating problem as its very cooled and i even took my side pannel off just to make sure

snips86x · 1 Dec 2015 at 15:21

What are your CPU/GPU temps?

Full spec would be useful too - including overclocks.

bledd · 1 Dec 2015 at 15:37

List your full hardware spec.

Motherboard, ram, cpu, graphics, SSD/HDD, PSU.

jaackla · 1 Dec 2015 at 15:38

Okay i have a i5-3570k, 16gb ram, and AMD 7970 graphics
I dno how to check the temps? im a noob like that, but it dosent feel hot? and its well vented and since yesterday i took the side panel off the case to make it even colder, How do i check background processes to see if something is eating my ram up

jaackla · 1 Dec 2015 at 15:40

Motherboard is GIGABYTE GA-Z77X-UD3H MOBO
XFX CORE SERIES 650 WATT PSU
120gb ssd
1tb hdd

jaackla · 1 Dec 2015 at 15:42

Ive just seen in task manager in processes 31% is taken by memory

Snookums · 1 Dec 2015 at 15:48

What does your RAM usage hit when in the game?

MrMD · 1 Dec 2015 at 15:48

Which AMD drivers are you using atm? Last weeks update has an issue with gpu fanspeeds(locks then at 30%) that cause cards to overheat which then causes a thermal shutdown

jaackla · 1 Dec 2015 at 15:53

Radeon Settings Version - 2015.1118.123.2413
Driver Packaging Version - 15.30.1025-151117a-296567C
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1533
Direct3D® Version - 9.14.10.1162
OpenGL® Version - 6.14.10.13416
OpenCL™ Version - 2.0.4.0
AMD Mantle Version - 9.1.10.99
AMD Mantle API Version - 98309
AMD Audio Driver Version - 10.0.0.2

This is what it says in my Radeon Settings, and i havent checked what the ram hits when in game ill check down on crisis 3

jaackla · 1 Dec 2015 at 15:57

Playing crisis 3 the memory is at 38% with 1,124mb going to criss 3 and the cpu spiked up to 70% but then dropped and hovers around 60% with 58% going to crisis 3

MrMD · 1 Dec 2015 at 16:04

jaackla said:
Radeon Settings Version - 2015.1118.123.2413
Driver Packaging Version - 15.30.1025-151117a-296567C
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1533
Direct3D® Version - 9.14.10.1162
OpenGL® Version - 6.14.10.13416
OpenCL™ Version - 2.0.4.0
AMD Mantle Version - 9.1.10.99
AMD Mantle API Version - 98309
AMD Audio Driver Version - 10.0.0.2

This is what it says in my Radeon Settings, and i havent checked what the ram hits when in game ill check down on crisis 3

Those are the bugged driver,hotfix was released last nite
http://support.amd.com/en-us/download/desktop?os=Windows+10+-+64

Seems like thats likely your problem,going by your HW and when your issues began occuring,worth trying the update out

jaackla · 1 Dec 2015 at 17:44

AMD Radeon Software Crimson Edition 15.11.1 Update is that the one i download?

wazza300 · 1 Dec 2015 at 17:49

when you say it shuts down you mean pc shuts down or the game crashes to desktop?

its not your ram,16gb is plenty

try those drivers first though

jaackla · 1 Dec 2015 at 17:51

Okay this is it now
Radeon Settings Version - 2015.1129.1552.28517
Driver Packaging Version - 15.30.1025.1001-151129a-297019E
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1533
Direct3D® Version - 9.14.10.1162
OpenGL® Version - 6.14.10.13416
OpenCL™ Version - 2.0.4.0
AMD Mantle Version - 9.1.10.99
AMD Mantle API Version - 98309
AMD Audio Driver Version - 10.0.0.2
Im loading up crisis 3 now to see what happens also on a side note this has happened for quite a few months now and i wondered if theres a fix, if i click restart on my pc it shuts down then when it turns back on it stays froze on the boot up bit just before it gets to windows so i can see a gygabyte logo and then i just tap the off button and have to turn back on and it works and it does that if i shut down first aswell

jaackla · 1 Dec 2015 at 17:52

wazza300 said:
when you say it shuts down you mean pc shuts down or the game crashes to desktop?

its not your ram,16gb is plenty

try those drivers first though

By shut down i mean pc shuts off all power

jaackla · 1 Dec 2015 at 18:07

Good news ive played a full round of crisis 3 and my pc didnt shut down thank you for all the help everyone

now i need to fix that bootup problem xD any ideas

wazza300 · 1 Dec 2015 at 18:10

whats up with bootups? does it from cold boot up or every boot up

jaackla · 1 Dec 2015 at 18:23

It does it anytime, if i shut down or restart my pc when it turns back on just before i gets to windows screen it shows the logo on gygabyte when you can press f12 ect to enter bios and it freezes on there i have to press power button to turn off again and then turn it back on then it works fine

wazza300 · 1 Dec 2015 at 18:44

are you on the latest bios version?

could try with 1.08v cpu/vtt see If that helps

jaackla · 1 Dec 2015 at 18:49

I think i might need to update my bios how can i check if its out dated?
Motherboard is GIGABYTE GA-Z77X-UD3H MOBO
thats my motherboard could you send link to new updates? knowing me ill probs click the wrong one