How can i get my issue sorted with bt?

[AhhBisto]

Really frustrating issue. Recently openreach have been doing a lot more visits to the green box outside my living room. Also, very recently, my internet has degraded. I'm getting jitter between 5/800ms, speeds from 0.002 to 74mpbs, and a small percentage of packet loss.

I tried to explain that, and they just offered me bt Wi-Fi boosters, even though I explained it's on a wired connection (BTW I did in the end get them for free because why not have free stuff?).

As long as I have one test that was above the 65mpbs, stay fast, they didn't care or understand?

Is there a team within BT I can contact that get **** done?

 

[Vince]

Really frustrating issue. Recently openreach have been doing a lot more visits to the green box outside my living room. Also, very recently, my internet has degraded. I'm getting jitter between 5/800ms, speeds from 0.002 to 74mpbs, and a small percentage of packet loss.

I tried to explain that, and they just offered me bt Wi-Fi boosters, even though I explained it's on a wired connection (BTW I did in the end get them for free because why not have free stuff?).

As long as I have one test that was above the 65mpbs, stay fast, they didn't care or understand?

Is there a team within BT I can contact that get **** done?

Hell no you can only hope, my mates whole street was out for 2 months... 2 months without internet. In the end he staged a protest and blocked a load of engineers in one morning at a local depot with police etc... Mad man... Anyway even after all that they still took a further 2 weeks to fix it.

 

[AhhBisto]

Hell no you can only hope, my mates whole street was out for 2 months... 2 months without internet. In the end he staged a protest and blocked a load of engineers in one morning at a local depot with police etc... Mad man... Anyway even after all that they still took a further 2 weeks to fix it.

So kidnap the engineers when they next visit, got it!

If it's genuinely that difficult, I might just ask open reach when they're here, to check (with a tea/coffee not chloroform). When I was added, the original engineer went out of his way and got a cherry picker in to sort a little bit of a signal issue that came up.