How can mobile operators justify outside allowance charges.

TheLegendOfMart

TheLegendOfMart

TheLegendOfMart

Associate
Joined
25 Sep 2009
Posts
2,382
Location
Darwen
My dad has just got his latest phonebill and he has gone 70MB over his 250MB data allowance and T-Mobile have charged him £442 for it.

How can they justify charging so much, why didn't they warn him or turn his data off?

He doesn't download a lot he uses wifi, an app must have been using data while he wasn't connected to the home router.

I'd understand if it was GB but not MB.
 
No he hasn't been outside the UK for donkeys years.

On the phone to T-Mobile and they say that it wasn't added to his contract when he started it in March 2013 even though it says from 22 Jan 2013 you will be capped at £1 per day.
 
bobbyspangles said:
Something not adding up here. Have you actually seen the bill yourself? Sounds like an excuse to cover up that he's been paying for dirty talk.
Click to expand...

GNDiOUs.jpg
 
No, first charge is 45mb, second is 23mb. The first 000s are GB. Already asked T-Mobile they said it was MB not GB.

It's a 3G phone, how can one use 70GB in one day, can't even do that on my home broadband.
 
Finally got through to someone who has authority instead of a phone jockey who kept telling me I was wrong and the charges were right.

Apparently they never activated the cap on his phone, usually they stop the internet and you can't use it until you agree to buy an internet booster, they never activated cap of £1 per day either.

They sent his bill away to be recalculated so all being well he should owe them £1 for overages.
 
You must log in or register to reply here.
Back
Top Bottom