How do I approach this...

[TheDean]

So,

My 360 died - 3 Red lights...But my query relates more the legality of warrenties/replacements/refunds.
I bought it from a well known Games store in Newcastle and it is 7 months old. I did once try and take it back ages and ages ago as the dvd drive was scratching games, but that stopped, so didn't try again.

When I did go in though, they were very defensive and tried to send me off to MS. I don't want to go to MS for a few reasons:
a)It'll take ages
b)They may give me a banned console back
c)It'll take ages

I have spoke to Trading Standars today, and they confirm that the warrenty lies with the retailer NOT the manufacturer.

Has anyone got any tips/experience of this? How should I approach it?

 

[TheDean]

It would be interesting to see if anyone on here actually works for this No Competitors! retailer and see if they have been breifed on basically telling customers to sod off when it comes to 360 replacements/refunds?

 

[TheDean]

I'm not going to get physical - but if a manager gets funny I wouldn't mind choking him out

So everyone seems to think the old bold as brass approch will work.....I hope so

 

[TheDean]

Sorry to hint at a competitor but if its a 'local' newcastle based store just send it off to MS now. They are right swines.

If its one of the bigger chains however then as already said, a recipt and pleasant explanation will be enough for an exchange.

No, no...not them. Its a nationwide chain