How do I fix my Amazon Fire TV?

Quartz · 26 Jul 2022 at 08:48

I fired up my Amazon Fire TV box for the first time in some months yesterday and it went through an update cycle and stuck on the Amazon logo. I left it overnight and this morning it said something like 'failed to mount /mnt/cache'. I've looked at the ifixit teardown and it looks like there's no drive to replace (though my model is the 2015 version).

Can I fix it or should I just replace it?

Quartz · 26 Jul 2022 at 10:35

Schizophonic said:
Just google 'failed to mount /mnt/cache' and see what comes back.

Nothing useful. Hence my asking here. It's not responding to the remote at all so I cannot reset it. Powering off and back on does nothing: it just sticks at the Amazon logo (in white if that's relevant).

Quartz · 26 Jul 2022 at 10:56

Journey said:
If you complain to Amazon that it broke after an update, they will either offer you a replacement device or offer you a gift card refund on your account for the original amount paid, assuming you bought it from them.

Duly noted. I've not given up yet.

Bouton Aide said:
You can usually connect to it via developer mode to do a firmware restore.

How do I enable developer mode remotely? It's got an ethernet port so can I telnet into it if the port is up? My router says it has an IP address but it's not responding to telnet or http on the standard ports. Nor does it respond to ping.

Quartz · 26 Jul 2022 at 11:53

Trig said:
Is it one of the ones with a USB port?
If so have you tried a mouse if the remote doesn't work?

Great idea, but no dice.

Quartz · 26 Jul 2022 at 14:09

Trig said:
You unplugged the power, plugged the mouse, or keyboard, in, and then powered it up?

Yes.

Quartz · 28 Jul 2022 at 11:41

I think the writing is on the wall. It is not 'just resting'.

Quartz · 29 Jul 2022 at 17:34

Amazon told me that there was nothing they would do. I wonder how to open it?