How do I get BT to tell me exactly why I can't have BT Infinity?

Soldato
Joined
1 Apr 2014
Posts
19,834
Location
Aberdeen
I would very much like to know exactly why I cannot have BT Infinity.

All around me can have BT Infinity; I cannot. When I look it up online it just gives a range of possible reasons; when I phone BT their helpdesk just repeats what it says online. I saw them updating the cabinet across the street 3 months ago.

I've been to https://www.btwholesale.com/includes/adsl/adsl.htm and that says I am served by Denburn Exchange (in Aberdeen) with no mention of a cabinet.

To whom within BT do I speak?
 
So if it doesn't mention a cabinet how far away are you from the exchange? What speeds do you get now?

I'm not sure how far I am - perhaps half a mile by road. How far that is as the cable runs is another matter. Downstream speed is ~8 MBps; upstream speed (which is really why I want Infinity) is < 1 MBps.

[email protected] - This email address replaces the old nga.enquiries address.

Give them your landline number and postcode when you ask.

Thanks. I'll do that.
 
I've had a response from BT. I can't get fibre because I'm served directly from the exchange.

Oh well, at least I have an answer.
 
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