The Friday before last I pulled into a petrol station in Belfast (BP Malone Road) and pulled into one of the marked parking bays, well within the lines. There was a silver Octavie in the space to my left. Once I had parked, I turned off the engine, replied to a text and as I grabbed the door handle to get out.... BANG. The old guy in the Octavia to my left had reversed out of his space with full left steering lock on,
The front drivers side of his car scraped along the passenger door of mine. To add to it, once he realised what he did he straightened up his steering and then drove forward, making the damage worse.
Wheh he got out he made all the apologies under the sun, said he didn't know what had happened and even offered to pay for the repairs out of his pocket rather than do it through insurance. I insisted on doing it through insurance and took his details. He didn't know who his insurance company was and refused to give me any information about this.
Since I didn't know his insurer I reported it to my insurance company who recommended the claim be handled by Albany Assistance if I didn't want to pay out my excess. I went ahead with this but over a week later Albany are continually telling me that the other guys insurer is telling them that the accident hasn't been reported to them therefore they won't admit liability. Albany don't seem to give a crap and their staff sound liek they want to rope themselves. I'm also reading a lot of horror stories about them on the net.
I now have details of the other guy's insurer, Fortis in Gloucester. Should I tell Albany Assistance to go stuff themselves and contact the old guy's insurance company? What should I say? Will I need CCTV footage of the incident if he refuses to admit liability?
This is the LAST thing I need right now! Thanks.
The front drivers side of his car scraped along the passenger door of mine. To add to it, once he realised what he did he straightened up his steering and then drove forward, making the damage worse.
Wheh he got out he made all the apologies under the sun, said he didn't know what had happened and even offered to pay for the repairs out of his pocket rather than do it through insurance. I insisted on doing it through insurance and took his details. He didn't know who his insurance company was and refused to give me any information about this.
Since I didn't know his insurer I reported it to my insurance company who recommended the claim be handled by Albany Assistance if I didn't want to pay out my excess. I went ahead with this but over a week later Albany are continually telling me that the other guys insurer is telling them that the accident hasn't been reported to them therefore they won't admit liability. Albany don't seem to give a crap and their staff sound liek they want to rope themselves. I'm also reading a lot of horror stories about them on the net.
I now have details of the other guy's insurer, Fortis in Gloucester. Should I tell Albany Assistance to go stuff themselves and contact the old guy's insurance company? What should I say? Will I need CCTV footage of the incident if he refuses to admit liability?
This is the LAST thing I need right now! Thanks.
Would it be prudent to call him and tell him this and request that he stops dicking around or would I be better off approaching my solicitor (to clarify, not my own personal solicitor but the one I regularly use 
) or would that conflict with the handling of the claim by Albany?