How do some companies stay afloat??

[Justintime]

Ordered 12 2tb WD drives for a NAS, 2.5" off a 'big' Ebay company.. Sent to a verified address to my colleague who does the business with me, he called me to say he received it but was not happy about how it was packed, i assumed maybe no esd bags or maybe no padding. No, they sent all 12 drives loose in a plastic dpd bag. No box or padding, loose and banging on each other. Colleague tried about 7 drives, 4 don't spin at all. Just did a claim and refund and sent back, got the refund.
Seller messages me to say how i'm foolish and this is industry standard and all of the drives 'work fine' according to his technician.. Saving face?

 

[Justintime]

They were advertised as new 'other' i.e system pulls from new servers apparently. Manufacturing date was 2018/19 but the one or two that worked to at least read some SMART info showed about 300-340hrs usage., so about 2 weeks which i suppose isn't the worst description.