How do you manage email when staff have multiple roles?

[dave-lew99]

This is more a business question than strictly technical - i work in a small company and many of the staff have multiple roles as well as roles being shared.

At the moment we largely have individual email accounts plus one group mailbox which has around 15 aliases on it.

I'm thinking there must be a better solution - shared mailboxes don't seem to work well as it means extra accounts in the mail client (thunderbird) but using mailing lists doesn't seem like a good idea either as if someone else responds to an email how would you know it has been responded to.

Does anyone have experience of this sort of problem?

 

[dave-lew99]

No exchange for us i'm afraid, looks like what we've been doing (shared accounts/mailboxes) is about the best we're going to get.

Opera is looking good as a client, I do like the merged views, however I now need to find a CalDAV plugin for it.