How do you track DX Secure orders?

mrochester · 18 Apr 2011 at 20:37

Hi all

My order shipped by DX Secure and I was given a consignment number. However, no matter how I type in my postcode, I get an error saying "Sorry, this combination of tracking number and postcode do not correspond with our records. Please check and try again.".

Can anyone tell me what the trick I must be missing is to be able to track this?

Many thanks

M.

stulid · 18 Apr 2011 at 20:40

When was it ordered? might have to wait till midnight for anything to show, I have had to wait till midnight for DPD to show tracking before.

RJC · 18 Apr 2011 at 20:40

If there like DPD you may need to wait slighty later for them to update the website.

mrochester · 18 Apr 2011 at 20:40

stulid said:
When was it ordered? might have to wait till midnight for anything to show.

Saturday and dispatched on Saturday.

stulid · 18 Apr 2011 at 20:41

mrochester said:
Saturday and dispatched on Saturday.

OOOhhh.

RJC · 18 Apr 2011 at 20:41

mrochester said:
Saturday and dispatched on Saturday.

Not sure if they have collections like DPD on Saturday, so it may of been picked up today.

mrochester · 18 Apr 2011 at 20:42

RJC said:
Not sure if they have collections like DPD on Saturday.

They don't but checking the email again tracking should be available from 8pm the next working day. I'm just going to assume it'll be coming tomorrow!

RJC · 18 Apr 2011 at 20:44

mrochester said:
They don't but checking the email again tracking should be available from 8pm the next working day. I'm just going to assume it'll be coming tomorrow!

Do they they have a phone number you can call or check after 9, hopefully it should come tomorrow. As again with DPD there website is slow updating but the telephone was saying the parcel was out for delivery.

mrochester · 18 Apr 2011 at 21:30

It tracks no problem now