How does the 7 day return "rule" work?

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Soldato
Joined
2 Dec 2006
Posts
8,204
Hey, well I believe I'm correct in saying that there is a 7 day returns rule on all things bought from the internet that states that you have 7 days from time it was delivered to being able to send it back if you wish.

My question is how does this apply to opened items?

Say for instance I buy a gpu online and I open it and put it in my pc and then decide that actually I want something bigger and better so could I then put it back in its box and send it back to the etailer and get my moneys back and just pay postage and possibly restocking fee?

If so, does this also work for normal retailer pc parts? If it does then I'm definitely taking my router back which unfortunately I had to buy from the purple place because it was needed on the day :(. Needless today that cost an extra £40.

Cheers.
 
Thanks for the info guys, I was unaware of this.

Delvis said:
I had a monitor that had a few stuck pixels, I sent it back under the distance selling act because it was faulty and 'not to my expectations' as well as not performing 'as it should'.

Got a full refund
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I should have done this then with my tiny eany weany bit of back light bleed on what is otherwise an outstanding monitor. Ah well, it's not really noticeable anyway.
 
I do wonder just how many second hard parts are floating about really. I've heard a lot of stories before of people even being given stuff in a new box with an rma sticker on it.
 
[TW]Fox;18226800 said:
I personally think that the DSR regulations are massively and unfairly biased in favour of the consumer.

Quite what the retailer is supposed to do with a graphics card that has been used I've no idea, they cant sell it as new and sealed any more, so they loose out just because the customer didnt like it? It's ridiculous that the law is that lax.
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well i don't think many people would buy a graphics card and send it back just because they didn't like it. There isn't really any gain to doing so. My questions were hypothetical, I wasn't actually sending a gpu back.
 
[TW]Fox;18233114 said:
That is entirely the point in the DSR though - thats the reason you return something under it. If the item is faulty its covered under the Sale of Goods Act anyway.

The DSR is for changing your mind.
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I spose you have a point there but I think the DSR is also to help cover against bad eretailers tbh. One might argue you just shouldn't shop there in the first place but I'm sure we have all had problems with them in the past and the DSR is a very good way of sticking a finger up at them and telling them to jog on and give you a refund.
 
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