How in the world can you speak to someone at Yodel?

dirtychinchilla

dirtychinchilla

dirtychinchilla

Soldato
Joined
2 May 2011
Posts
12,078
Location
Woking
They’re trying to deliver something to me at an address 15 minutes away. No doubt this is because their maps are screwed up.

But their live chat is useless. You can’t contact the depot. And on the phone there doesn’t appear to be any way to actually speak to someone.

Anyone got any tips, other than resigning myself to receiving nothing ever?
 
Rroff said:
Most of these couriers are useless for stuff like that - I had a similar problem with DPD and the only way to get a resolution was via the AI chat....... as getting to talk to a person let alone a person who'd engage their brain, never mind a person who could actually do what I needed, was a struggle. Ironically the AI chat immediately identified the issue I was trying to describe and had a resolution path for dealing with it...

Maybe a ploy to try and push people over to non-human customer service but that only goes so far :s
Click to expand...

I found that there's an email address for the executive complaints team. Evidently there is an issue with their mapping software. My wife just messaged to say that Evri are now having the same issue. Presuming they use the same maps, they have probably got bad data.

Thekwango said:
Job done then.
Click to expand...

Not if they send it by Yodel again! Or if I ever get anything sent by a company using Yodel.
 
They got back to me this morning apologising and saying they'd sort it out. Surprisingly, the parcel arrived last night (can't remember if I said that or not), which is great. They also recommended giving them my what three words for my house, which I'd already done and they'd failed to use on the first day.

I think the issue is actually that their mapping software is incorrect.
 
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