How long before this is unreasonable?

[woofercooker]

I sent a set of wheels off to be banded, i was told before sending them it would take 2-3 weeks, its now been just over 6 weeks, i was told 2 weeks ago they would be ready the following week, great i thought, that week ended and i heard nothing, i left it another full week before emailing again and i was told yesterday they should be ready by the end of the day that was yesterday, the end of the day came, nothing, another day today still nothing. a couple of weeks late is no issue at all, its the telling me they will be ready next week, then 2 weeks later they are still not ready, then telling me again me they should be done by the end of the day and another 2 days pass with no responce that seems to be getting abit unreasonable or am i being impatient? I fully understand delays happen, backlogs happen that's perfectly fine but i feel misleaded by telling me they will be ready and then let down on more than one occasion, i would much rather be told honestly they they won't be ready untill such and such date.

 

[NVP]

Firstly, and most importantly: What wheels?

Secondly, time to stop emailing and pick up the phone with an ultimatum, plenty of other specialists who'll do the work for you.

Good luck.

 

[Malevolence]

Get on the phone to them and demand, and I mean demand, to be told what the deal is and why they're giving you the run-around. Also demand to see timestamped images of all 4 or 5 of your wheels. If nothing else it'll show that they haven't lost them or completely ballsed something up during the banding process.

 

[Diddums]

Ask @nlel1975 how to write emails to car people, he knows the score.

 

[NVP]

 

[jpaul]

You pay up front I guess , rather than on receipt of acceptable result, hopefully credit card.

Yep telephone em (was amused that youngsters are now anxious about making calls, mortgage broker I know says he has endless low productivity text exchanges with clients)