How long can a company 'hold' your refund?

[Guest2]

I ordered some parts from a website in the UK on 12th July. On the 18th July I received an email that one of the parts was not in stock so ordered it from another website.
The order went through and I ordered the part from another site.

I received the items (including the other part) on 21st July. On the delivery note it says next to the one the items "Refunded"

I have emailed the company multiple times as have not yet received the refund for the part (to my credit card where the order was placed)

Where do I stand in terms of getting this refund? The reply was that it can take a while because the payment company Stripe like holding the money as long as possible.

 

[Guest2]

Check out their refund policy?

Its not technically a refund though is it? I ordered something that wasnt in stock so was never sent out. It simply needed to be cancelled off the order because it was not in stock (on the website it said it was in stock, but it wasnt)

 

[Guest2]

Tell the company you orderred from you're going to start an action against them, make them chase it up. This is the main reason i always order with a credit card.

Action? What sort of action.
It sounds like its Stripe holding the money rather than them

 

[Guest2]

Thanks all. I've filed a section 75 dispute with Nationwide against the company and provided evidence to [email protected] for the case.
I think this might speed the process up nicely! It's not a huge amount, but it's the principle. Nationwide told me the company were not processing any refund at all