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How long do ASUS take to get a GPU repaired?

beany_bot

beany_bot

beany_bot

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Has anyone had a GPU sent to ASUS for repair and how long did it take you to get it back?

Mines just been sent there during RMA but I am cautious about being without a GPU for a long time. Not just for gaming but for video editing also and some charity work I do also. I basically can't be without one for much more than a week.
 
Wow. That's sucky. I better get something off the MM to tide me over then. Hope I don't loose too much money. Would be August before I get it back. Kinda wish I had just bought and fitted a new fan myself now. Would have taken all of 20 seconds.
 
Might want to enquire with gibbo what's going on as they're meant to have a fast RMA service with asus.
 
Gerard said:
Might want to enquire with gibbo what's going on as they're meant to have a fast RMA service with asus.
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Yeah I did.... doesn't apply to physical damage.... Caveats an all that....:mad:
Pretty annoying considering it's not my fault a blooming fan blade came flying off at full speed! I don't see why I shouldn't get the same level of service as someone whos GPU died in a different way. I mean isn't all damage physical in one way or another? at some level?

Can't say I will be buying ASUS again at this rate.
 
They pretty have to work to a 28 day turnaround don't they? Otherwise they have to replace the product. I'm sure that's what I've read.
 
Think it's 28 working days from receiving.

From your other thread iirc you said it was bought before the Turbo rma service was announced, did it fall under the Turbo rma service or just treated as a normal rma process?
 
tommybhoy said:
Think it's 28 working days from receiving.

From your other thread iirc you said it was bought before the Turbo rma service was announced, did it fall under the Turbo rma service or just treated as a normal rma process?
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Because it is "physical damage" it doesn't apply to turbo RMA. only non-physical damage gets turbo RMA.

Now the way I see it... that could be everything out the question... because if a GPU has a problem. then on some level it will be physical damage. But maybe I am just being cynical.
 
beany_bot said:
Yeah I did.... doesn't apply to physical damage.... Caveats an all that....:mad:
Pretty annoying considering it's not my fault a blooming fan blade came flying off at full speed! I don't see why I shouldn't get the same level of service as someone whos GPU died in a different way. I mean isn't all damage physical in one way or another? at some level?

Can't say I will be buying ASUS again at this rate.
Click to expand...

Ah the usual small print bs that nobody reads, been in the same boat with a 7990 that had to get rma'd, 28 days later i got a refund. Asus are on my **** list despite me owning 2 of their cards currently, once i upgrade at some point i'm doing my best to avoid buying that brand again.
 
beany_bot said:
Because it is "physical damage" it doesn't apply to turbo RMA. only non-physical damage gets turbo RMA.

Now the way I see it... that could be everything out the question... because if a GPU has a problem. then on some level it will be physical damage. But maybe I am just being cynical.
Click to expand...

I don't think your being cynical at all, what is the point of having a super RMA scheme with ASUS if when it is needed they just ignore it.

Very poor show from OCUK, quite surprising really as normally there customer service is exemplary.

If I was you I would raise this point in the customer service section and get one of the team to sort it out for you, as in my opinion ( as well as many other I'm sure) this isn't satisfactory.
 
+1

beany_bot said:
Because it is "physical damage" it doesn't apply to turbo RMA. only non-physical damage gets turbo RMA.

Now the way I see it... that could be everything out the question... because if a GPU has a problem. then on some level it will be physical damage. But maybe I am just being cynical.
Click to expand...

:cool:

If there is no signs of "physical damage" it applies, yet due to a high likelihood the plastic went brittle through heat degradation or sub par parts(blown capacitators/vrms etc), it doesn't.:(
 
bru said:
I don't think your being cynical at all, what is the point of having a super RMA scheme with ASUS if when it is needed they just ignore it.

Very poor show from OCUK, quite surprising really as normally there customer service is exemplary.

If I was you I would raise this point in the customer service section and get one of the team to sort it out for you, as in my opinion ( as well as many other I'm sure) this isn't satisfactory.
Click to expand...

I have raised it. Bailey has been really good at replying to me quickly. Sent me a DPD pickup barcode and stuff. Sadly, the ASUS turbo RMA service does seem to be a little "cloak and dagger". As you may not get it. It sure isn't the knight in shinning armour RMA for me. I'm now trawling eBay for a used 390x that I can buy and sell when mine eventually returns. But I dare say with the impending 480 release I'm going to take a big hit on the price I pay vs what I receive in 6 weeks time....
 
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bru said:
I don't think your being cynical at all, what is the point of having a super RMA scheme with ASUS if when it is needed they just ignore it.

Very poor show from OCUK, quite surprising really as normally there customer service is exemplary.

If I was you I would raise this point in the customer service section and get one of the team to sort it out for you, as in my opinion ( as well as many other I'm sure) this isn't satisfactory.
Click to expand...

Yes this
 
Kinda hard to have confidence in a turbo RMA service if they can pick and choose when they honor it. Faulty card is faulty card.
 
tommybhoy said:
+1



:cool:

If there is no signs of "physical damage" it applies, yet due to a high likelihood the plastic went brittle through heat degradation or sub par parts(blown capacitators/vrms etc), it doesn't.:(
Click to expand...

Either way, Likelihood I won't be buying ASUS again.

A: It broke a fan blade in the first place.
B: Likely I have a long wait in store.
C: Turbo RMA ain't any use to me because who knows what's going to fail on your GPU.
 
Ah if bailey has been on the case then I'm sure he has done all that he can.

Not really good enough in my book, but I'm sure his hands are tied.

I would love to see the small print hat excludes this sort of damage, as I cannot even find any mention of the ASUS RMA service on the OCUK website at all, just the forum posts that Gibbo made.

It would turn me off of buying ASUS in the future as well.
 
beany_bot said:
I have raised it. Bailey has been really good at replying to me quickly. Sadly, the ASUS turbo RMA service does seem to be a little "cloak and dagger". As you may not get it. It sure isn't the knight in shinning armour RMA for me. I'm now trawling eBay for a used 390x that I can buy and sell when mine eventually returns. But I dare say with the impending 480 release I'm going to take a big hit on the price I pay vs what I receive in 6 weeks time....
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Just get something really cheap some thing you can live with and will not lose much money as it may not be 28 days it does say upto and changing a fan is well not a timely thing its just the process that takes the time backlogs ect ....

It would not surprise me that it will be investigated re the damaged blade or they may not even care this may take time (not saying you damaged it but still asus may think this).

My past experiences with some of these companies RMA some not good and they will try n wiggle out of owt if they can ....

So keep us updated we have your back :)
 
harney said:
Just get something really cheap some thing you can live with and will not lose much money as it may not be 28 days it does say upto and changing a fan is well not a timely thing its just the process that takes the time backlogs ect ....

It would not surprise me that it will be investigated re the damaged blade or they may not even care this may take time (not saying you damaged it but still asus may think this).

My past experiences with some of these companies RMA some not good and they will try n wiggle out of owt if they can ....

So keep us updated we have your back :)
Click to expand...

Don't forget...

28 working days.

That's basically up to August...
 
beany_bot said:
Don't forget...

28 working days.

That's basically up to August...
Click to expand...

Good point but i will be surprised if it will be that long
14 days at most will see
had a friend recently with a sound card no turbo service and turnaround was 12 days yes i know it was not a gfx card but still

For me Asus are a mixed bag re there RMA i do not buy ASUS any more because of a bad RMA but that was 4 years ago so a lot can change .....

Re 2nd hand card get a card that will not lose money as much in the time scale with impending 480 ...but it seems most will i would say amd cards would get a bigger hit than say the nvidia's but not sure

Go for sumit really cheap like a 660ti or around that yes not the speeds of what you have but this way should not lose much as say a 970 or another 290 390 ect

hope its soon for you either way
 
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