How long does a company have to collect before the item is yours

Reality Bites

Reality Bites

Reality Bites

Soldato
Joined
28 Jul 2003
Posts
5,801
Location
South Wales
Long story short, ordered a couple of high value (£300) items from an online store. They didn't show up so phoned the store and they said they were shipped to the wrong address. The courier has collected them but they don't know where they currently are.

The shop sends the order out again (I believe by raising an adhoc order) which turns up the next day. Since then, the original order showed up. We have told the soho but how long do they have to collect the items before they become mine?
 
So you have both orders in your possession?

They do not become yours, ever, unless you have paid for them. You need to ensure that they remain in the condition that you recieved them and remind them that they require collection from you at a time that is convenient.
 
Ah it must be that time of the month. These threads often pop-up with people looking to find justification to keep some free goodies.

Then it inevitably turns into an OP flame-sesh
 
Why don't you call them and let them know that you now have two items and want to return one?

(it's what us honest folk would do)
 
If you are sent items that you didn't ask for or order, you are allowed to keep them, this is to stop companies from sending things to people and then asking them to pay and then sending collection people after you for the money.

If you are sent double of the item like in your case, you are by law meant to contact them and ask them what they want to do, they could allow you to keep it or setup a collection to pick it up, since this costs £300 or more, it's likely they will want it back. :D

But I have found for smaller priced things, they don't care since the shipping costs is equal or more then the cost of the item.
 
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Seeing as nobody is prepared to give a straight answer:

These are not unsolicited goods, you ordered them and eventually what you ordered arrived because of a failure of the delivery company AFTER the sender had fulfilled the original order by means of replacement.

You have to inform the company you have two sets of items and ask them to arrange collection at your convenience.
If you don't do that and they trace the items, you will be liable to pay for them.
 
What happens though if the op has informed the company and they simply haven't collected them? Is he supposed to just keep them there gathering dust indefinitely?
How often should he remind the company? How many time should he tell them? Until when?
Does he get to charge them for storage?

There has to be a cut off point where the receiver is judged to have acted in a reasonable manner and the responsibility for ensuring the safety of the goods is no longer theirs.
 
Reality Bites said:
The shop sends the order out again (I believe by raising an adhoc order) which turns up the next day. Since then, the original order showed up. We have told the soho but how long do they have to collect the items before they become mine? [/b[
Click to expand...


Jesus, people don't take long to start jumping down the OPs throat do they?

He's stated in his post that he's already told the shop and is waiting for them to be picked up. If they don't ever pick them up due to their ineptitude and stock control, where is the OP left now?
 
Just drop them an email stating if they haven't picked it up in 30 days you'll dispose of it(eBay) if they reply then at least you've got confirmation they knew the score.

As far as I can find out there's no law covering it as it is technically a solicited item.
 
Cosimo said:
Why don't you call them and let them know that you now have two items and want to return one?

(it's what us honest folk would do)
Click to expand...

atpbx said:
Seeing as nobody is prepared to give a straight answer:

These are not unsolicited goods, you ordered them and eventually what you ordered arrived because of a failure of the delivery company AFTER the sender had fulfilled the original order by means of replacement.

You have to inform the company you have two sets of items and ask them to arrange collection at your convenience.
If you don't do that and they trace the items, you will be liable to pay for them.
Click to expand...

I did tell them on the day they arrived, there was a typo in the initial post so it came out as soho.

Ok, I will put it another way.

How long do I have to store them in my house waiting for them to collect them before i can dispose of them appropriately?
 
Dis86 said:
What happens though if the op has informed the company and they simply haven't collected them? Is he supposed to just keep them there gathering dust indefinitely?
How often should he remind the company? How many time should he tell them? Until when?
Does he get to charge them for storage?

There has to be a cut off point where the receiver is judged to have acted in a reasonable manner and the responsibility for ensuring the safety of the goods is no longer theirs.
Click to expand...

Kind of what I'm looking for. I can't find any info anywhere on it.
 
I believe once you have informed them, then you have to allow a reasonable time for them to arrange collection. So it's kind of a grey area. If you didn't I would email them again stating a reasonable time.
Won't this be covered in the DSR?
 
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