Long story short, The wife has a mobile phone on contract that had an issue with turning itself off, The wife took it into the O2 store who them sent it off for repair, The phone came back a week later and they had done a software update which surprise surprise did not rectify the issue.
The wife then took the phone back to the O2 store who sent it back off for repair, The repair shop contacted her to advise that the unit was beyond economical repair and she will be getting a replacement handset.
The handset arrived on the Friday and after the wife fully charged it she found out that the front screen was not working, She took it back on Saturday morning for the Store to send it back for repair/Replacement, 3 days later she got a call from the repairers stating the the damage on the handset is not covered under warrenty due to liquid damage and she would have to claim off of our insurance.
Now you can probably see the dillema, they would not believe that she did not damage the handset and the O2 store would not budge as they repair report states it has water damage, she only had the handset for less than 24 hours and most of that time it was on charge, Also the repair sheet states that there is evidence of rust on some of the internal components inside the phone.
How long would it take rust to form internally on the phone? surely it would not be evident within such a small time scale, I know what has happened, the repair shop sent her a reconditioned handset that was probably originally damaged by water and then on checking the replacement have found this damage and blamed the wife.
not really sure what we can do as it is there word versus us. any help would be appreciated.
The wife then took the phone back to the O2 store who sent it back off for repair, The repair shop contacted her to advise that the unit was beyond economical repair and she will be getting a replacement handset.
The handset arrived on the Friday and after the wife fully charged it she found out that the front screen was not working, She took it back on Saturday morning for the Store to send it back for repair/Replacement, 3 days later she got a call from the repairers stating the the damage on the handset is not covered under warrenty due to liquid damage and she would have to claim off of our insurance.
Now you can probably see the dillema, they would not believe that she did not damage the handset and the O2 store would not budge as they repair report states it has water damage, she only had the handset for less than 24 hours and most of that time it was on charge, Also the repair sheet states that there is evidence of rust on some of the internal components inside the phone.
How long would it take rust to form internally on the phone? surely it would not be evident within such a small time scale, I know what has happened, the repair shop sent her a reconditioned handset that was probably originally damaged by water and then on checking the replacement have found this damage and blamed the wife.
not really sure what we can do as it is there word versus us. any help would be appreciated.