How long does MSI RMA take?

[HangTime]

I sent a GTX470 back to OcUK for RMA a couple of weeks ago, and it was then forwarded on to MSI for repair/replacement as expected.

Does anyone know roughly how long it should take to get a graphics card back from RMA with MSI, obviously there will be a bit of delay as it has to go through OcUK first but just looking to get a ballpark figure.

Thanks.

 

[Cleeecooo]

Here you go
http://forums.overclockers.co.uk/showthread.php?t=18231329

 

[HangTime]

Thanks just spotted that, knew it was around somewhere but searching for "RMA" in subject line didn't help. I can live with 10-14 days, although I can't see that happening unless it arrives at OcUK tomorrow. Just hoping it gets delivered before the double bank holiday.

 

[Cleeecooo]

It may well do so.

Either having a look for due dates for other MSI cards (pre orders) as that may give you some sort of indication as to when OcUK are getting a shipment from MSI.

 

[Surveyor]

From the MSI Rep:

We offer a three year warranty, the terms provided to our major resellers provide special terms in exchange for their agreement to handle the full three years of that warranty. This is a new arrangement made at the time that we extended our warranty from two to three years. The terms of our RMA provide a maximum 14 day turnaround for resellers (typically half that) from the day they ship the fault card out to the day that they receive the replacement.

The simple answer why we operate the RMA system like this is that the reseller will test the board and return them in batches. We can then replace the product and get the replacement back to the end user much faster than having to receive, test and dispatch multiple RMA's from multiple different people. in general, this method provides much better service as it allows us to keep turnaround times to a minimum, it also allows the reseller more freedom to handle the RMA by their own methods.

I hope this helps