How long would you wait for Technical Support?

ps3ud0

ps3ud0

ps3ud0

Caporegime
Joined
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Stuck calling Dell today to sort out my monitor and was on hold for over an hour without speaking to anyone :mad:...

Anyway thought Id ask how long one of you have had to wait on the line to get something dealt with and if you thought it was acceptable (and the issue was resolved) - be interesting to see which manus get mentioned...

Damn I miss Iiyama support - probably the best Ive had except for Logitech...

ps3ud0 :cool:
 
I know, but unfortunately for most of us who work like a dog on weekdays you have to resort to such holidays/weekends to get things sorted...

It isnt a Bank Holiday in India AFAIK ;) and the technical reception said it was normal business for them today when they put me through...

ps3ud0 :cool:
 
Hit the *##*#*#*12345678906464

It will mess up the telephone system and normally puts you through :p

If it doesnt work and you get cut off don't blame me that you might have to wait another 2 hours though!
 
Hehe already tried that but the IVR has been removed so you basically get through to Technical Reception who route you so I cant overload it :p

Anyway my thread was really just to see what experience other people have had with TS - something to talk about while I wait :p

ps3ud0 :cool:
 
I bet you've heard of how crap NTL support used to be. Well when I joined them 4 years ago it only took 2 months to get my internet up and running, after probably 50+ phone calls each lasting half an hour+. They were completely useless, each "technician" told me a different "solution" and not one of them worked. Ended up fixing it myself after discovering the USB adapter they provided me was faulty. I was with them for a 4 years, with bad service, connection getting cut off for days on end, etc.

I thought I'd had seen the worst of tech support, that was until I made the worst decision of my life of switching to Sky broadband. ¬_¬ 3 months to get up and running, even getting involved with their top tier in support and BT wholesale - still they couldn't fix my internet. In the end I found out it was down to bad physical lines installed in my house, but why the **** they didn't warn me about this BEFORE tieing me down to a 1 year contract (which was completely useless to me) I will never understand. Pricks. I was on 256k (signed up for 8mb) for 4 months and had to get sign up to Virgin, so I was paying for 2 internet connections all the way up until this feb.

I was glad to find though, that since Virgin took over NTL, there's been a complete turnaround! No loss of service, everything just WORKS! Support is brilliant too, and the two times I've had to call them (once during setup) they got me up and running within 5 minutes :D

My advice - DO NOT JOIN SKY without asking them what speed your lines can handle, you might just be lucky enough to get stuck with 56k ¬_¬
and Virgin are a godsend! I get the full 20mbps that I pay for. ^_^
 
Last edited:
gee3000 said:
In the end I found out it was down to bad physical lines installed in my house, but why the **** they didn't warn me about this BEFORE tieing me down to a 1 year contract (which was completely useless to me) [/COLOR]
Click to expand...

So they are to blame for crap wiring in your house?

I cant understand all the problems people have with tech support. If your so smart you would have asked or demanded an engineer after the first two calls.
 
teaboy5 said:
So they are to blame for crap wiring in your house?

I cant understand all the problems people have with tech support. If your so smart you would have asked or demanded an engineer after the first two calls.
Click to expand...

I don't blame them for the quality of the wiring, that's just down to my house being old :) Btw I was talking about the lines which go from the boxes on the road to my house (BT).
But I DO blame the Sky rep who sold me the service without warning me. They are supposed to check the quality of your line before you place the order.
 
gee3000 said:
I bet you've heard of how crap NTL support used to be. Well when I joined them 4 years ago it only took 2 months to get my internet up and running, after probably 50+ phone calls each lasting half an hour+. They were completely useless, each "technician" told me a different "solution" and not one of them worked. Ended up fixing it myself after discovering the USB adapter they provided me was faulty. I was with them for a 4 years, with bad service, connection getting cut off for days on end, etc.

I thought I'd had seen the worst of tech support, that was until I made the worst decision of my life of switching to Sky broadband. ¬_¬ 3 months to get up and running, even getting involved with their top tier in support and BT wholesale - still they couldn't fix my internet. In the end I found out it was down to bad physical lines installed in my house, but why the **** they didn't warn me about this BEFORE tieing me down to a 1 year contract (which was completely useless to me) I will never understand. Pricks. I was on 256k (signed up for 8mb) for 4 months and had to get sign up to Virgin, so I was paying for 2 internet connections all the way up until this feb.

I was glad to find though, that since Virgin took over NTL, there's been a complete turnaround! No loss of service, everything just WORKS! Support is brilliant too, and the two times I've had to call them (once during setup) they got me up and running within 5 minutes :D

My advice - DO NOT JOIN SKY without asking them what speed your lines can handle, you might just be lucky enough to get stuck with 56k ¬_¬
and Virgin are a godsend! I get the full 20mbps that I pay for. ^_^
Click to expand...

I've been using NTL for 3years and it was best connection I ever had.
When I called them, even better they called me after I sent text to them checking if my area is available, we finished everything in 15mins and I had connection up and running 2days later.

It was perfectly stable, I was getting my max speed always and never had a single problem with it ever.
 
ay i remember when i lived with my parents, we lived miles from the exchange in the middle of no where and only 56k was available to us and the lines wern't exactly top notch so every now and then the would be static on the line or it would just get completely messed up, but the good think was if you rang up to report it and made a note of when it was, and they would send an engineer round to fix it etc etc, when it finally gets working again, we would ring up bt and say we didnt have service for so many days and they would refund us that time :) pretty good i thought
 
I had to wait over an hour on the line to GT Interactive about 10 years ago, as their game "Unreal" wouldn't work out of the box (this was after having previously been put through to the wrong department). When I finally got to speak to someone, he said there was a patch but they couldn't post it out, I would have to 'find someone with the internet' and download it onto floppy disks.
 
Have previously phoned Dell from mobile, cost about £8 all-in-all. First time got call answered within minute, second time took about 2 mins. Final time was waiting for 12-15 with no answer & eventually hung up. OH also had 10 min wait with no answer. Finally got through via calling Switchboard/Head Office number and having them pass me through the system.
Once problem sorted they did phone back to confirm all the info though.

Haven't really had any other problems with phoning companies, most calls answered within minute.

Getting email responses from Asus on the other hand tho :eek:
OCZ rma is v. good.
 
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